Sr Dispatcher; Manheim

The Sr Dispatcher plays a critical role in facilitating the efficient and timely transport of customer vehicles to and from auction sites and other designated locations. This position requires strong coordination, communication, and problem-solving skills to manage carrier relationships, resolve transport issues, and ensure customer satisfaction.

• Facilitates the transport of customer vehicles to and from auction sites and other areas.
• Contacting customers to determine vehicle availability and condition,
• Scheduling vehicle pick-up and delivery with customers and transporters
• Assisting with reconciliation of transporter related issues
• Notifying customer account representatives and transporter of vehicle transportation related issues
• Monitoring and reporting on customer and transporter performance.
• Compiles vehicle transportation related data and generates routine reports.
• Follows job related duties as directed by supervisor.
• Coordinates transportation of vehicles by contacting carriers in the company’s established network.
• Builds and maintain positive working relationships with network carriers.
• Tracks shipment / delivery information, resolving problems as they arise; problems may include missing vehicles, damaged vehicles, and late arriving vehicles.
• Escalates complex or difficult to solve issues according to established escalation procedures.
• Proactively locates new carriers to join the Cox network
• Audits carrier performance over time, identifying systemic issues and working with carrier representatives to resolve.
• Addresses customer and other transport issues escalated from team members, customers, carrier representatives or other stakeholders.
• Communicates and collaborates with internal partners to solve problems and ensure customers’ needs are met.
• Provides advice and coaching for less experienced team members.
• Clearly communicates broader organizational objectives and the team’s role/impact.
• Assists with other duties as assigned.

• High School diploma or GED required.
• 3+ years’ experience with at least 1 year of experience in logistics dispatching
• Previous auto transportation/logistics experience strongly preferred
• Proficient in Microsoft Outlook, Word and Excel
• Strong analytical, communication and interpersonal skills
• Proven ability to make decisions
• Customer service skills
• Strong problem solving and innovative thinking skills.
• De-escalation skills are required and flawless follow-up abilities are a must.
• Comprehensive knowledge of regulations impacting daily operations. (DOT – national and state)