Sr. Logistics Customer Service Specialist ; Bilingual English​/Korean

Location

Phoenix, AZ

Full-Time

• Maintain and manage daily inbound and outbound records related to ESS movements and logistics activities.
• Serve as a primary point of contact for customers regarding yard operations, transportation status, shipment updates, and operational issues.
• Prepare, review, and manage operational documents such as delivery schedules, inbound/outbound logs, inventory reports, and shipment records.
• Utilize Microsoft Excel and internal systems to analyze, organize, and report logistics and operational data accurately.
• Coordinate closely with internal departments including yard operations, dispatch, warehouse, and transportation teams to ensure smooth operational flow.
• Proactively identify operational or service-related issues and collaborate with relevant teams to resolve them in a timely manner.
• Support KPI tracking, operational reporting, and customer performance updates.
• Ensure customer requirements and service expectations are consistently met through effective communication and operational coordination.
• Assist in training and supporting junior team members as needed.

• 3–5 years of experience in logistics, warehouse operations, transportation, customer service, or a related field required.
• Strong understanding of logistics operations, shipment coordination, and customer communication.
• Proficiency in Microsoft Excel (filtering, sorting, basic formulas, etc.)
• Strong interpersonal and communication skills for client-facing roles
• Ability to manage multiple priorities and communicate effectively with customers and internal teams.
• Highly organized and detail-oriented.
• Bilingual proficiency in Korean and English is required
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The base salary range for this role is between $60,000 - $75,000 yearly, and your base salary will depend on your experiences, qualifications, and skills.

• Health, Dental, and Vision PPO Insurance
• Life, STD, LTD Insurance
• 401(K) Plan
• Paid Time Off
• Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
• Years of Service Awards
• Education Assistant Program (Based on Eligibility)

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