Lead, Dispatch Routing Analyst

Under the general direction of the Logistics Manager, this employee is responsible for overseeing the Central Dispatch After-hours Analyst and daily after-hours processes.

• Works closely with branch leadership teams to meet branch KPIs and financial objectives
• This employee acts as a bridge between the local branch management team and the central dispatch department
• Drive timely completion of the daily routing/dispatching duties, as well as timely completion of responsibilities within the Logistics Department

• Responsible for performing all Mobile Cast dispatching activities
• Routes all same day/next day deliveries according to Logistics policy and procedures
• Responsible for communication to the branches regarding errors in addresses, time frames, and any other work order issues that negatively impact the routing of a delivery
• Updates TIMS with customer notes and updates work order ship dates as necessary
• Responsible for communication to the branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field
• Responsible for monitoring a driver's progress during the day, and communicating back to the branch level any issues related to impacting missed time windows
• Monitors delivery staffing requirements based upon order volumes and makes appropriate adjustments to staff and/or process as appropriate
• Reviews Reports at the Central Dispatch level to monitor driver compliance of route order completed via the Mobile Cast & Roadnet software system
• Coordinates with Region management on all action plans that would ensure driver compliance with targeted financial objectives
• Complies with and adheres to all regulatory compliance areas, policies, procedures, and "best practices" according to Logistics, DOT, ACHC, and local state labor laws
• Ensures patients do not suffer service failures and communicates with the servicing branch of undeliverable stops
• Demonstrates professional etiquette and courtesy when interfacing with customers and branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field
• Responds to telephone, fax, and e-mail questions/problems from branches
• Regular and consistent attendance and punctuality is considered an essential job function of this position

• Associate's degree (A.
  
  A.) or equivalent from two-year college or technical school and one year related experience and/or training, OR two years related experience and/or training, or equivalent combination of education and experience