Customer Service Agent

Position: P/T Customer Service Agent - $16.50
Job Description

Keep the fleet moving and the lot running like clockwork.

At Fox Rent A Car, our Operations Support Agents are the detail-oriented drivers behind a smooth fleet operation. If you thrive in fast-paced environments, love hands-on problem-solving, and take pride in keeping things organized and running right, this role is built for you.

Your Primary Focus Is To

* Utilize the TSD application to accurately track and update vehicle statuses, ensuring cars are ready for customers or scheduled for maintenance promptly

* Organize vehicles in assigned lot areas to ensure efficient flow - rental availability, maintenance, or transport to and from overflow lots

* Maintain and update lot signage to ensure each rental vehicle is placed in the correct location

* Prioritize vehicle detailing needs, marking units that require cleaning or maintenance to ensure they are rental-ready

* Jump-start vehicles with dead batteries or perform minor repairs to ensure uninterrupted operations

* Report any missing keys to the Fleet Manager immediately, ensuring all vehicles are accounted for and accessible

* Coordinate and transport vehicles between locations - overflow and maintenance lots, local repair shops, or auctions

* Tag and monitor vehicles that have been out of service for five days or longer, placing red hats on non-rentable units

* Fill in service areas as needed, providing break coverage or additional support during peak times

* Uphold a safe, clean, and professional environment in the lot and service areas

* Support any additional tasks as requested by management

* Perform other duties as assigned to support business needs and objectives

Education & Experience

* Valid driver's license required

We're Looking For

* Detail-oriented with strong organizational skills

* Comfortable working independently in a fast-paced environment

* Strong problem-solving instincts and a proactive approach

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations:
Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: