Customer Service Agent

Operations Support Agent

Keep the fleet moving and the lot running like clockwork.

At Fox Rent A Car, our Operations Support Agents are the detail-oriented drivers behind a smooth fleet operation. If you thrive in fast-paced environments, love hands-on problem-solving, and take pride in keeping things organized and running right, this role is built for you.

Your Primary Focus Is To

• Utilize the TSD application to accurately track and update vehicle statuses, ensuring cars are ready for customers or scheduled for maintenance promptly
• Organize vehicles in assigned lot areas to ensure efficient flow — rental availability, maintenance, or transport to and from overflow lots
• Maintain and update lot signage to ensure each rental vehicle is placed in the correct location
• Prioritize vehicle detailing needs, marking units that require cleaning or maintenance to ensure they are rental-ready
• Jump-start vehicles with dead batteries or perform minor repairs to ensure uninterrupted operations
• Report any missing keys to the Fleet Manager immediately, ensuring all vehicles are accounted for and accessible
• Coordinate and transport vehicles between locations — overflow and maintenance lots, local repair shops, or auctions
• Tag and monitor vehicles that have been out of service for five days or longer, placing red hats on non-rentable units
• Fill in service areas as needed, providing break coverage or additional support during peak times
• Uphold a safe, clean, and professional environment in the lot and service areas
• Support any additional tasks as requested by management
• Perform other duties as assigned to support business needs and objectives

Education & Experience

• Valid driver's license required

We're Looking For

• Detail-oriented with strong organizational skills
• Comfortable working independently in a fast-paced environment
• Strong problem-solving instincts and a proactive approach

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations:
Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.