Terminal Operations Coordinator; Aviation Supervisor II - Aviation Department

Position: Terminal Operations Coordinator (Aviation Supervisor II) - Aviation Department
ABOUT THIS POSITION

In 2025, more than 52 million passengers traveled through Phoenix Sky Harbor International Airport (PHX), making it one of the busiest airports in the United States and a key hub in the nation's fifth-largest city. PHX is the largest of three airports in the Phoenix Airport System, which also includes Deer Valley and Goodyear airports, operated by the City of Phoenix Aviation Department (AVN).

Together, these airports generate an annual economic impact of over $44 billion.

The City of Phoenix Aviation Department is seeking a highly motivated, dynamic, and talented individual for our Terminal Operations Coordinator (Aviation Supervisor II) for Phoenix Sky Harbor International Airport. This position interacts heavily with airport operations, the Airport Duty Manager, airlines, and vendors while collaborating with outside organizations, government agencies, and command center staff. The incumbent will focus on ensuring an enhanced passenger experience by being responsible for overseeing the stability and efficiency of airport and airline operations within the terminal buildings.

This position will supervise Terminal Operations staff and will be responsible for managing administrative tasks and other functions necessary for consistent and optimal airport operational performance. This position will report to the Terminal Operations Manager.

Duties for the Terminal Operations Coordinator (Aviation Supervisor II) position include:

* Managing the airline scheduling, aircraft gate resources, passenger check-in counters, baggage carousel usage, and flight information displays.

* Overseeing and managing the Airport's Management System, analyzing flight data, providing necessary reports, and inputting airline flight schedules for tenants utilizing the common use platform.

* Work closely with field staff to continuously develop new ways to enhance the passenger experience and the airport's terminal operations and common use systems.

* Coordinating all activities within the terminal buildings and on the airport's common use infrastructure.

* Assisting in the development and implementation of operational policies and procedures to ensure efficient common use facility operations, international flight operations and compliance with International and Customs and Border Protection processing standards.

* Working with Transportation Security Administration security requirements as they relate to a common use environment, while providing general direction to airlines and staff on common use baggage handling system operations.

* Collaborate with the Airport Duty Manager, airlines, command center staff, and other stakeholders.

* Streamlining work processes to facilitate quick response to common use issues, audit compliance, and updating Aviation rules and regulations.

There is currently one vacancy within the Operations Division of the Aviation Department.

IDEAL CANDIDATE

* Knowledge of:
Rules and regulations affecting airport operations, control, safety and security.

* Knowledge of airline flight scheduling information, FIDs, BIDs, GIDs, and similar common use, passenger facing information.

* Exceptional oral and written communications skills.

* Exceptional decision-making skills and proven ability to take ownership of day-to-day operating issues.

* Excellent computer, data entry, and analytical skills with an ability to function in a communications/call center-type environment.

* Demonstrates results focused and solution-driven approach to problem solving.

* Advanced situational awareness and conceptual skills to maximize the efficient use of Airport common use and terminal facilities.

* Able to effectively communicate with multiple levels of an organization and use critical decision-making in either an emergency and/or non-emergency environment.

SALARY

Pay Range: $30.92 to $47.95 per hour.

Hiring Range: $30.92 to $39.45 per hour.

Pay Range Explanation:

* Pay range is the entire compensation range for the position classification.

* Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only:
Please understand that this is pay grade 055. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

* Promotions occur when the last two digits of the pay grade increase.

* Demotions occur when the last two digits of the pay grade decrease.

* Lateral transfers occur when there is no change to the last two digits of the pay grade.

* When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

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