Terminal Operations Coordinator; Aviation Supervisor II - Aviation Department

About This Position

In 2025, more than 52 million passengers traveled through Phoenix Sky Harbor International Airport (PHX), making it one of the busiest airports in the United States and a key hub in the nation's fifth‑largest city. PHX is the largest of three airports in the Phoenix Airport System, which also includes Deer Valley and Goodyear airports, operated by the City of Phoenix Aviation Department (AVN).

Together, these airports generate an annual economic impact of over $44 billion.

The City of Phoenix Aviation Department is seeking a highly motivated, dynamic, and talented individual for the Terminal Operations Coordinator (Aviation Supervisor II). This position interacts heavily with airport operations, the Airport Duty Manager, airlines, and vendors while collaborating with outside organizations, government agencies, and command center staff. The incumbent will focus on ensuring an enhanced passenger experience by overseeing the stability and efficiency of airport and airline operations within the terminal buildings.

The position will supervise Terminal Operations staff and manage administrative tasks essential for consistent and optimal airport operational performance. It reports to the Terminal Operations Manager.

• Managing airline scheduling, aircraft gate resources, passenger check‑in counters, baggage carousel usage, and flight information displays.
• Overseeing the Airport Management System, analyzing flight data, providing necessary reports, and inputting airline flight schedules for tenants using the common‑use platform.
• Working closely with field staff to continuously develop new ways to enhance the passenger experience and the airport’s terminal operations and common‑use systems.
• Coordinating all activities within the terminal buildings and on the airport’s common‑use infrastructure.
• Assisting in the development and implementation of operational policies and procedures to ensure efficient common‑use facility operations, international flight operations, and compliance with International and Customs‑and‑Border‑Protection processing standards.
• Working with TSA security requirements as they relate to a common‑use environment, while providing general direction to airlines and staff on common‑use baggage‑handling system operations.
• Collaborating with the Airport Duty Manager, airlines, command center staff, and other stakeholders.
• Streamlining work processes to facilitate quick response to common‑use issues, audit compliance, and updating aviation rules and regulations.

• Knowledge of rules and regulations affecting airport operations, control, safety, and security.
• Knowledge of airline flight scheduling information, FIDs, BIDs, GIDs, and similar common‑use passenger‑facing information.
• Exceptional oral and written communication skills.
• Strong decision‑making skills and proven ability to take ownership of day‑to‑day operating issues.
• Excellent computer, data‑entry, and analytical skills with the ability to function in a communications/call‑center environment.
• Results‑focused and solution‑driven approach to problem solving.
• Advanced situational awareness and conceptual skills to maximize efficient use of airport common‑use and terminal facilities.
• Able to effectively communicate with multiple levels of an organization and use critical decision‑making in emergency or non‑emergency situations.

Pay Range: $30.92 to $47.95 per hour.

Hiring Range: $30.92 to $39.45 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range estimates where an offer may be made; the actual salary will be considered by skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions, demotions, and lateral transfers are based on pay‑grade digit changes.

• Traditional pension with employer and employee contributions.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post‑Employment Health Plan.
• Wellness incentive up to $720 annually.
• Dental, vision, and life insurance options.
• Employer‑pai…