Dispatch Support Representative

Dispatch Support Representative

Location: Phoenix, AZ;
Schedule: Full-Time, Monday-Friday, 8:00 AM-5:00 PM;
Pay: $20-$24 per hour.

Join the Crossroads Courier Team! At Crossroads Courier, our people live five core values that guide everything we do:
Customer First, Helping Others, Fun, Trustworthy, and Commitment to Excellence. We’re looking for a dependable, organized, and customer-focused Dispatch Support Representative to help keep our delivery operations running smoothly. In this role, you’ll be the primary point of contact for courier drivers throughout the day, providing routing assistance, answering questions, solving problems, and ensuring deliveries stay on schedule. If you thrive in a fast‑paced environment, enjoy multitasking, and want to make a direct impact on customer satisfaction, we’d love to hear from you.

• Support courier drivers throughout the day via phone, email, and walkie-talkie app.
• Coordinate pickup and delivery routes to ensure on‑time service.
• Communicate special delivery instructions and resolve driver questions quickly.
• Deliver exceptional customer service to drivers, customers, and internal teams.
• Assist with dispatching deliveries to independent contractor drivers.
• Verify completed deliveries and troubleshoot service issues.
• Report driver and customer concerns to the Operations Manager.
• Complete daily operational checklists and administrative tasks.
• Enter data, generate reports, and maintain accurate records.
• Assist with warehouse duties, including pulling and processing parts as needed.
• Help identify opportunities to improve processes and efficiency.
• Occasionally make deliveries when operational needs require.
• Follow all company safety policies and attendance expectations.
• Perform other duties as assigned.

• High school diploma or GED required.
• At least 2 years of customer service experience, preferably in a fast‑paced or logistics environment.
• Courier, transportation, dispatch, or logistics experience is a plus.
• Strong communication and problem‑solving skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm under pressure and prioritize changing workloads.
• Proficiency with Microsoft Office, including Excel, Outlook, Teams, and SharePoint.
• Comfortable learning new software and technology.
• Willingness to work occasional overtime when business needs require.
• Valid driver’s license with a clean driving record.
• Ability to occasionally lift up to 60 pounds and climb ladders.

• Medical, dental, and vision insurance.
• 401(k) with company participation.
• Paid Time Off (PTO).
• Opportunity to grow with a fast‑paced logistics company.
• Supportive team environment built on collaboration and excellence.

Our success depends on teamwork, communication, and delivering exceptional service every day. As a Dispatch Support Representative, you’ll play a vital role in helping our drivers succeed and ensuring customers receive the reliable service they expect. If you’re looking for a stable Monday‑Friday position with competitive pay, great benefits, and an opportunity to grow with an established logistics company, apply today!

Crossroads Courier is an Equal Opportunity / Affirmeative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.