Dispatcher, Transportation

Phoenix, United States | Posted on 10/30/2024

Crossroads Courier is a privately held, nationwide company, based in St. Louis, that provides time-critical, ground and air courier services to a wide spectrum of local and national companies. The company is a customer-service driven organization that focuses on quality service for its clients and provides a positive workplace that encourages individual growth and professional development for employees and contractors.

Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.

Crossroads Courier is looking for a Dispatcher to help us manage job orders for our independent driver contractors. In this vital role, you’ll be the heartbeat of our operations, ensuring timely service delivery while maintaining our commitment to customers.

Pay:

• $22-24/hr
• Biweekly Pay

Schedule:

• Monday through Friday
• 8AM to 5PM or 9AM to 6PM as needed
• Overtime required

Responsibilities:

• Deliver outstanding customer service via phone and email to both internal and external clients.
• Efficiently dispatch job orders to independent drivers, preparing and assigning tasks based on priority and resources.
• Communicate special delivery instructions and assist drivers with routing and inquiries.
• Manage job order details, including ancillary charges, ensuring accuracy in our systems.
• Coordinate driver activation and deactivation and post routes in the dispatching software.
• Collaborate with the Driver Support staff and Operations Manager to address any issues.
• Input order details with precision and perform additional duties as needed.

Requirements:

• Experience
  - High school diploma or GED, with at least 2 years in customer service or logistics—dispatching experience is preferred but not a requirement.
• Skills
  - Strong organizational and communication skills to thrive in a fast-paced environment.
• Attention to Detail
  - Ability to deliver accurate and thorough work consistently.
• Tech-Savvy
  - Proficient in Microsoft Office and dispatching/scheduling software.
• Flexibility
  - Willingness to work overtime and adapt to a flexible schedule.
• Tuition Reimbursement
• 401(k)

If you’re ready to make an impact and join a dynamic team, we want to hear from you!

Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.