Dispatch Support Representative

Phoenix, United States | Posted on 07/14/2026

Crossroads Courier is a privately held, nationwide company,based in St. Louis, that provides time-critical, ground and air courier services to a wide spectrum of local and national companies. The company is a customer-service driven organization that focuses on quality service for its clients and provides a positive workplace that encourages individual growth and professional development for employees and contractors.

Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age,national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.

Dispatch Support Representative

Location: Phoenix, AZ

Schedule: Full-Time | Monday-Friday | 8:00 AM-5:00 PM

Pay: $20-$24 per hour

At Crossroads Courier, our people live five core values that guide everything we do:
Customer First, Helping Others, Fun, Trustworthy, and Commitment to Excellence.

• Support courier drivers throughout the day via phone, email, and walkie-talkie app.
• Coordinate pickup and delivery routes to ensure on-time service.
• Communicate special delivery instructions and resolve driver questions quickly.
• Deliver exceptional customer service to drivers, customers, and internal teams.
• Assist with dispatching deliveries to independent contractor drivers.
• Verify completed deliveries and troubleshoot service issues.
• Report driver and customer concerns to the Operations Manager.
• Complete daily operational checklists and administrative tasks.
• Enter data, generate reports, and maintain accurate records.
• Assist with warehouse duties, including pulling and processing parts as needed.
• Help identify opportunities to improve processes and efficiency.
• Occasionally make deliveries when operational needs require.
• Follow all company safety policies and attendance expectations.
• Perform other duties as assigned.

• High school diploma or GED required
• At least 2 years of customer service experience, preferably in a fast-paced or logistics environment
• Courier, transportation, dispatch, or logistics experience is a plus
• Strong communication and problem-solving skills
• Excellent organizational and multitasking abilities
• Ability to remain calm under pressure and prioritize changing workloads
• Proficiency with Microsoft Office, including Excel, Outlook, Teams, and Share Point
• Comfortable learning new software and technology
• Willingness to work occasional overtime when business needs require
• Valid driver's license with a clean driving record
• Ability to occasionally lift up to 60 pounds and climb ladders
• Medical, dental, and vision insurance
• 401(k) with company participation
• Paid Time Off (PTO)
• Opportunity to grow with a fast-paced logistics company
• Supportive team environment built on collaboration and excellence

Our success depends on teamwork, communication, and delivering exceptional service every day. As a Dispatch Support Representative, you'll play a vital role in helping our drivers succeed and ensuring customers receive the reliable service they expect.

Crossroads Courier is an Equal Opportunity / Affiantive Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.