Fulfillment Lead

About The Role

The Warehouse Lead (Fulfillment Lead) will provide leadership to ensure the effective and efficient operation of the warehouse as it relates to all order fulfillment activities. This role will provide support for the daily operations of the warehouse, ensuring all operations are consistent with our commitment to customer service while fostering an environment that is both employee‑centric and customer‑centric, with a focus on daily order processing in order to maximize productivity, while also providing outstanding customer service.

Please note this position works a 4 days/10 hour schedule, Sunday‑Wednesday, 7 am‑5:30 pm.

• Works with Operations Managers in administering performance evaluations, for recommending promotions, wage increases, associate development.
• Ensure that all operations comply with warehouse policies by leading a team that focuses on proper product selection and picking procedures.
• Coordinate with the Operations Supervisors to ensure that a sound maintenance program is implemented.
• Ensure an efficient and safe work environment.
• Lead operations in a manner that promotes safety and is compliant with OSHA and other appropriate standards.
• Assist in resolving any discrepancies and managing the group to ensure accuracy is maintained.
• Review and monitor the achievement of operational goals and standards.
• Emphasis on safety is extremely important.
• Assists Supervisor in planning and organizing departmental goals by understanding priorities and taking a proactive approach to managing workflow and associate hours in department.
• Coaches associates to maximize performance using established coaching methods.
• Provides feedback to associates focusing on behaviors and results that drives learning and performance.
• Partners with Supervisor to support associates by building a team environment through strong floor presence and maintains a positive, professional behavior at all times.
• Key contributor to the training & development of existing and newly hired associates.
• Other duties as assigned.

• 1 to 2 years work experience in inventory control, product analysis, e‑commerce production or related fields.
• Strong analytical and business intelligence background is preferred.
• Strong leadership ability and desire to work in a fast paced startup environment.
• Experience in e‑commerce operations is preferred.
• Strong knowledge of inventory control and reconciliation.
• Comfortable working with large data sets and analyzing reports.
• Must have experience with using data platforms for reporting.
• Strong knowledge of Excel and Google Sheets is required.
• Strong oral and written communication skills is required.
• Roll up the sleeves, action oriented mindset to have an impact in a fast‑paced, rapidly changing and explosive growth environment.
• Takes direction and is able to flex priorities as needed.
• Can‑do attitude and ability proactively take on challenging tasks.
• Bachelor’s degree preferred.
• Experience and knowledge of luxury goods preferred.

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site.
• Employee Stock Purchase Plan.
• 401(k) with Company Match.
• Medical, Dental & Vision Insurance.
• Paid parental leave.
• 9 Paid Company Holidays.
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work).
• State‑of‑the‑art, climate‑controlled warehouse facility.
• Find out more about our Benefits here.

The expected hourly rate for this role is $22‑$24. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The Real Real is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The Real Real provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of…