Customer Service and Inside Sales Representative

Benefits

• 401(k) matching
• Bonus based on performance
• Paid time off

$20-$23/hour + Monthly Performance Bonus

Target Annual Compensation: $45,000-$53,000+

Turn Great Customer Conversations Into Great Service

For over 20 years, Mr. Handyman of Chester County has built its reputation by providing professional home repair, maintenance, and improvement services while delivering an exceptional customer experience.

Our success starts with great people.

We consistently hire reliable, customer-focused team members who believe in our core values of Respect, Integrity, and Customer Focus and understand that every member of our team contributes to the customer's experience and the success of the business.

We are looking for an energetic, organized, and confident Customer Service & Sales Representative who enjoys helping people, solving problems, and turning customer inquiries into scheduled work.

As a Customer Service & Sales Representative, you are often the first impression a customer has of Mr. Handyman
.

You will speak with homeowners about their repair and improvement needs, ask questions to understand their projects, explain our services and pricing, and help customers confidently move forward with scheduling their work.

This is not simply a receptionist or order- taking position.

You are an important member of our sales and production team. Your ability to qualify opportunities, convert customer inquiries into appointments, follow up on opportunities, and build productive schedules directly contributes to the success of our Service Professionals and the company.

If you enjoy talking with people, staying busy, solving problems, and being rewarded for achieving results, this may be a great opportunity for you.

Base Pay: $20-$23 per hour
, based on experience and qualifications.

In addition to base pay, you will have the opportunity to earn a monthly performance bonus of up to $600 based on measurable individual and team results.

• Converting qualified customer inquiries into scheduled appointments
• Helping maintain productive Service Professional schedules
• Following up with customers and recovering additional work opportunities
• Maintaining high standards for booking quality and customer service

Strong performers can earn approximately $45,000-$53,000+ annually
, depending on base pay and performance.

• Answer incoming customer calls in a professional, friendly, and confident manner
• Ask effective questions to understand and qualify customer repair, maintenance, and improvement needs
• Explain our services, capabilities, pricing, and the value of working with Mr. Handyman
• Convert qualified customer inquiries into scheduled appointments
• Follow up with customers who have requested service but have not yet scheduled
• Identify opportunities for additional repairs, maintenance, and home improvement work
• Schedule and dispatch Service Professionals efficiently
• Help maintain productive schedules and minimize gaps in the workday
• Communicate schedule updates between customers, Service Professionals, and the office
• Maintain accurate customer, project, and scheduling information in our business system
• Process customer payments and perform related administrative functions
• Respond professionally to customer questions, concerns, and complaints
• Work closely with our Service Professionals to gather the information needed to properly sell and schedule customer projects
• Participate in customer follow-up and marketing initiatives
• Assist with other office responsibilities and cross-training as needed

Our Customer Service & Sales Representatives don't simply answer phones — they help create the work that drives our business
.

Succe…