Guest Services Attendant

Job Summary

The Guest Services Attendant (GSA) is responsible for providing exceptional customer service to all visitors and others entering the hospital. This role includes greeting, registering, and directing visitors and others, providing visitor passes and other forms of identification, ensuring compliance with hospital policies, enforcing visitation restrictions and requirements, and maintaining a secure and welcoming environment for patients, families, and staff.

PRN Position will require both day and evening shifts. Weekend requirement will be dependent on department need.

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

• Relevant Experience

• BLS Certification

• Accountable for maintaining workplace safety
• Change Management
• Collaborative Skills
• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Epic Proficiency
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Good Reasoning Skills
• Listening Skills
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Negotiation Skills
• Organizational Skills
• Problem Solving Skills
• Service Orientation
• Strategic Thinking
• Strong Team Player

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences.

Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, Tower Direct ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.