MSP Manager​/Coordinator

Overview

We’re hiring an MSP Coordinator / Manager for a full-time role based in Phoenixville with a growing Managed Services Provider that supports a diverse client base across IT infrastructure, end-user support, and field services. This organization prides itself on operational excellence and client experience, leveraging modern ticketing systems, documentation platforms, and workflow tools to keep service delivery running smoothly and efficiently.

Tech Breakdown

• 40% Ticketing Systems & Documentation Platforms
• 30% Client Support & Intake Tools
• 30% Scheduling, Dispatch, and Task Management Tools

Daily Responsibilities

• 40% Hands On (client intake calls, dispatching, documentation)
• 35% Management Duties (task delegation, prioritization, workflow oversight)
• 25% Team Collaboration (technicians, field teams, leadership)

Required Skills & Experience

• Experience working in an MSP or IT services environment
• Strong client-facing communication skills (phone, email, ticketing)
• Experience handling client intake calls and issue triage
• Ability to dispatch and coordinate field or technical teams
• Strong organizational and documentation skills
• Experience with ticketing systems and task management tools

Desired Skills & Experience

• Prior experience in an MSP Coordinator, Service Manager, or Dispatch role
• Familiarity with ITIL or service delivery best practices
• Experience with tools like Connect Wise, Service Now, Autotask, or similar
• Leadership or team coordination experience
• Process improvement or workflow optimization experience

• Bonus eligible

You will receive the following benefits:

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.