MSP Manager​/Coordinator

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Motion Recruitment Partners, LLC, is seeking the following. Apply via Dice today!

We are hiring an MSP Coordinator / Manager for a full-time role based in Phoenixville with a growing Managed Services Provider that supports a diverse client base across IT infrastructure, end-user support, and field services. This organization prides itself on operational excellence and client experience, leveraging modern ticketing systems, documentation platforms, and workflow tools to keep service delivery running smoothly and efficiently.

• Experience working in an MSP or IT services environment
• Strong client-facing communication skills (phone, email, ticketing)
• Experience handling client intake calls and issue triage
• Ability to dispatch and coordinate field or technical teams
• Strong organizational and documentation skills
• Experience with ticketing systems and task management tools

• Prior experience in an MSP Coordinator, Service Manager, or Dispatch role
• Familiarity with ITIL or service delivery best practices
• Experience with tools like Connect Wise, Service Now, Autotask, or similar
• Leadership or team coordination experience
• Process improvement or workflow optimization experience

Tech Breakdown

• 40% Ticketing Systems & Documentation Platforms
• 30% Client Support & Intake Tools
• 30% Scheduling, Dispatch, and Task Management Tools

Daily Responsibilities

• 40% Hands On (client intake calls, dispatching, documentation)
• 35% Management Duties (task delegation, prioritization, workflow oversight)
• 25% Team Collaboration (technicians, field teams, leadership)

• Bonus eligible
• You will receive the following benefits:
  • Medical, Dental, and Vision Insurance
  • Vacation Time
  • Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.