Campus Technician

Title

Campus Technician

Director of Technology

• High School Diploma (minimum)
• Industry certifications preferred
• Two (2) years of experience in related field required.
• Must be proficient with Microsoft O365 and have working knowledge of Apple technologies

The Campus Technician provides core level client support to all users in K-12 classrooms. This position requires a diverse skillset and regularly interacts with students, teachers and administrators. This is a highly visible role, and a focus on customer service is critical.

• Responds to the needs and questions of users concerning their access to, and use of resources on the network.
• Attends staff meetings to report on and resolve recurrent user technology problems.
• Installs and supports computers and other technology devices to ensure maximum uptime and user engagement.
• Support Microsoft, Apple and mobile technologies.
• Support 1:1 device environments (Dell laptops and Apple iPads) efficiently and securely with excellent customer focus.
• Provide support for other technologies in the classroom such as View Sonic panels and projectors.
• Knowledge of wired and wireless technologies.
• Understanding of web and cloud technologies.
• Support computer asset & software inventory management
• Create innovative ways of efficiently handling user service issues with a focus on excellent customer service.
• Resolve issues and otherwise support the goals of both the organization and users.
• Help ensure that computing environments have minimal downtime, and provide engaging user experience by collaborating with others on the team.
• Maintain accurate and current documentation of all areas of responsibility.
• Demonstrate good written and verbal communication skills.
• All other duties as assigned by Director of Technology.