Assistant General Manager

Overview

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team to develop sales specialists, drive sales targets, and manage store merchandising and financials. You’ll create an outstanding in-store experience that helps customers choose our wireless products and services.

• Lead your team by resolving customer issues and assisting with customer transactions.
• Take direction from the store leader on day-to-day operations.
• Set and share daily/weekly/monthly goals with the sales team.
• Provide training and mentoring to deliver an outstanding customer experience by managing customer flow and store traffic.
• Identify selling skill gaps, then build and implement development plans to help the team meet and exceed sales metrics and quota assignments.
• Run store operations – analyze staffing needs, report financial and sales data, handle cash, ensure compliance, and coordinate with Facilities/Network/IT to maintain store uptime.
• Monitor inventory, restock shelves, maintain device security, and keep the store clean.
• Lead store merchandising and planogram compliance per company expectations.
• Complete store opening and closing activities.
• Shared accountability for attaining store targets daily/weekly/monthly.

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities
• A comprehensive benefits list is available; benefits subject to plan terms.

Our Assistant General Managers have a national average annual salary range of $43,000 to $67,000, combining a base hourly rate of $11.65 plus uncapped commission.

You thrive in a sales environment and enjoy developing and motivating a team. You set high goals and know how to drive others to achieve them. You are open to new ideas, relate well to diverse people, and attend to others’ needs to help them perform their best.

• Background in customer service within retail, restaurant, or wireless industry preferred
• 1-2 years of experience in a customer service or leadership role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Ability to balance multiple priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

• Ability to lift ten pounds
• Ability to stand for long periods of time

All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of start date. Dual General Managers are required to attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of NHU. Various online and computer-based training will be required throughout employment.

You will be required to take a pre-hire assessment (approximately 20 minutes). If selected to move forward, a recruiter or hiring manager will reach out with more details.

We are proud to be an equal opportunity employer and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.