Sr. Specialist, Vehicle Remarketing Services

Volkswagen Financial Services, a wholly‑owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. The company supports the Audi, Ducati, and Volkswagen brands and their dealers, providing accessible mobility solutions for customers through Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End‑of‑Term vehicle disposition.

This position is responsible for assisting with critical functions and day‑to‑day operations related to the Vehicle Remarketing Services department. It is a frontline leadership role that acts as an escalation point for Vehicle Remarketing Services Specialists and provides leadership with KPI tracking, team presentations, and SLA updates throughout the week.

• Provide phone coverage when required (high phone volume and team absences)
• Actively manage and prioritize phone queues, tasks, and expectations in a clear manner
• Provide guidance and support team members with dealer inquiries (general questions and escalations)
• Become a SME on departmental tasks
• Maintain weekly reporting on KPIs and task SLAs to supervisor (where needed)
• Assist with training new team members and updating relevant training material (process guides and Navex)
• Lead team huddles to communicate updates and departmental performance
• Support remarketing initiatives across the department and team
• Partner closely with the supervisor to support team engagement and operational priorities

• College diploma required
• Preferred:
  University degree

• 3–5 years in business operations
• Preferred: 1+ year of leadership experience
• Preferred:
  Lease end and/or remarketing experience

• Inbound and outbound phone experience
• Conflict resolution skills
• Strong communication skills
• Organizational skills
• Decision‑making skills
• Effective listening
• Attention to detail
• Adaptability
• Sense of urgency
• Time‑management skills
• Proficiency in business objects (asset)
• Knowledge of finance and accounting (asset)

Work schedule:

Hybrid Role classification:
Hybrid Internal grade: 7 Salary range: $71,000 – $80,000 (based on experience, education, and internal practices)

All applications are thoroughly reviewed by our recruitment team, and no artificial intelligence or automated technologies are utilized in the screening process.

• Health, dental, and vision coverage for employees and their families
• Flex health benefit program
• Defined contribution retirement plan with generous matching program
• Bonus and merit program reinforcing a pay‑for‑performance culture
• Vehicle leasing program offering discounted company vehicle leases (up to four vehicles per employee per year)
• Flexible hybrid work policy
• Floaters days and company‑designated holidays for work‑life balance
• Wellness programs including discounted gym memberships and mental health resources
• Tuition reimbursement for professional development

Volkswagen Financial Services is committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal or local laws. Accommodations are available for applicants and employees with disabilities. Only shortlisted candidates will be contacted.