Customer-Focused Billing Associate

Position: Customer-Focused Billing Associate Role
Join goeasy as a Billing Administration Associate in Pickering, ON, where your customer service skills will shine. This role merges financial document preparation with customer inquiries and support.

This full-time position requires at least one year of experience in administrative roles, emphasizing detail and accuracy. Responsibilities include annotating accounts to aid recovery, processing payments, and preparing Ministry of Transport documentation. You will need strong organizational skills to manage multiple tasks efficiently while ensuring client satisfaction.

Key Responsibilities:

• Annotate accounts for debt sales and recovery

• Distribute billing documents including contracts and payment schedules

• Address customer inquiries promptly via multiple channels

• Prepare MTO documentation and obtain e-signatures

• Escalate potential fraud or unusual behavior for investigation

Requirements:

• One year of customer service or administrative experience

• Familiarity with Asset and Edge systems is a plus

• Proficiency in Microsoft Office Suite is essential

• Strong attention to detail and multitasking skills

• Must work full-time at the Pickering office

Bring your strong customer service and organizational skills to goeasy and contribute to a meaningful financial experience.
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