Sr. Specialist, Vehicle Remarketing Services

Sr. Specialist, Vehicle Remarketing Services

Volkswagen Financial Services, a wholly‑owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We support Audi, Ducati, and Volkswagen dealers with retail leasing, retail financing, commercial financing for new and used vehicles, and end‑of‑term vehicle disposition.

This position assists with critical functions and day‑to‑day operations for the Vehicle Remarketing Services department. As a frontline leader, you act as an escalation point for specialists and provide leadership with KPI tracking, team presentations, and SLA updates throughout the week.

• Provide phone coverage when required (high phone volume and team absences)
• Actively manage and prioritize phone queues, tasks, and expectations in a clear manner
• Provide guidance and support team members with dealer inquiries (general questions and escalations)
• Become a SME on departmental tasks
• Maintain weekly reporting on KPIs and task SLAs to supervisor as needed
• Assist with training new team members and updating relevant training material (process guides and Navex)
• Lead team huddles to communicate updates and departmental performance
• Support remarketing initiatives across the department and team
• Partner closely with the supervisor to support team engagement and operational priorities

Experience

• 3‑5 years in business operations
• Preferred: 1+ years of leadership experience
• Preferred: lease end and/or remarketing experience

Skills

• Inbound and outbound phone experience
• Conflict resolution skills
• Strong communication skills
• Organizational skills
• Decision‑making skills
• Effective listening
• Attention to detail
• Adaptability
• Sense of urgency
• Time management skills
• Asset: proficiency in Business Objects
• Asset: knowledge of finance and accounting

Salary range is dependent on factors such as industry‑based experience, skills, training, credentials, and other qualifications. The salary range for this role is $71,000 – $80,000. Actual pay may vary based on experience, education, and internal compensation practices.

Health insurance coverage: comprehensive health, dental, and vision plans.

Retirement plans & savings: defined contribution retirement plan at no cost to the employee, and a generous savings matching program.

Bonus & merit program: reinforces a reward and pay‑for‑performance culture.

Vehicle leasing program: employees may lease company vehicles at discounted rates (up to four vehicles per year for employees and eligible family members).

Floaters days: used at your discretion for personal reasons or to recharge.

Company‑designated holidays, wellness programs, tuition reimbursement, and other benefits are also available.

Volkswagen Financial Services is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal or local laws. Volkswagen Financial Services is committed to accommodating applicants and employees with disabilities.

If you require accommodation during the recruitment process, please advise in advance.

Only shortlisted candidates will be contacted.

Location:

Pickering, ON, CA, L1V 0C4