Stewarding Supervisor

Position Summary

The Stewarding Supervisor will be responsible for all Stewarding operations of the Stewarding department and monitoring all aspects of cleanliness and health standards.

• Recognizes and greets all guests and team members first
• Provides exceptional and professional service to our guests and team members
• Ensures the well-being of our guests and team members by being alert to and reporting potential hazards
• Models all Deerhurst Resort Standards while caring for the guests, co-workers and owners
• Comfortable making responsible decisions and develops recommendations for effective problem solving
• Develop and continue to build strong team relationships within the department and inter-departmentally under the direction of the Steward Manager
• Work closely with outlet leaders to maintain adequate levels of china, silver and glass par stock levels in all outlets
• Plays an active role in the recruiting process, departmental orientation and training of new associates
• Assist in monitoring and striving to exceed budgetary guidelines
• Follow up with Supervisors to ensure adequate training has been provided to associates
• Provides daily coaching and development to the Stewarding Supervisors and Associates
• Assist in the operations of the Stewarding department to ensure friendly, courteous and efficient service is extended to all guests and associates
• Reviewing daily schedule business levels vs. Departmental staffing requirements
• Update Banquet Event Orders to ensure proper guest needs and requirements
• Completing quarterly inventory checks to ensure adequate supply of tools, chemicals, etc.
• Effective and clear communication to all departments required
• Assist the Chief Steward to seek new ways to raise the bar for best practices
• Aids Chief Steward to ensure positive team member morale is maintained and the Associate Opinion Survey Action Plan is achieved
• Ensure that all H&S incidents are dealt with in a timely manner and prevented in the future
• Follow and provide all hotel Health & Safety requirements;
  Personal Protective Equipment, Safe Work procedures
• Promote, communicate and adhere to all Environmental standards put out by the resort
• Follow up to ensure all duties have been completed to standard
• Ensures support of the Open Door Policy
• Performs the tasks of other Stewarding roles as required
• Provides support to Security and/or Team Leaders by communicating any unusual situation or person/s
• Provides support per the Emergency Response Plan as directed by the Chief Steward, Duty Manager and/or Senior Leader on-site
• Managing and scheduling monthly departmental meetings and training sessions
• Completes all other duties as assigned

• Guest oriented with a sincere, helpful, caring and friendly personality
• Able to work well and lead others
• Able to take initiative within given guidelines
• Pays precise attention to detail, order and cleanliness
• Has exceptional energy, flexibility and professionalism
• Enjoys offering exceptional service and meeting the needs of others
• Able to train and use cleaning chemicals to maintain sanitation standards
• Able to adapt in a fast pace, constant changing environment within a dynamic work schedule
• Able to maintain composure and objectivity
• Able to identify problems and make corrections for improvements
• Is flexible with their schedule, primary will work day shift or as business levels require
• Able to move up and down stairs frequently
• Able to occasionally work outdoors in seasonal temperatures
• Able to stand, lift, carry and move constantly 11 to 29 pounds, frequently 30 to 49 pounds, occasionally 50 to 75 pounds

• High School diploma is an asset
• A valid Ontario drivers license and clean driving record is required
• Current sanitation certificate is required
• WHMIS certification an asset
• Previous leadership experience is required