Senior Trust Officer, Trust

BMO Private Wealth & Trust is a high‑touch, client‑centric business that supports ultra‑high‑net‑worth individuals and families across all aspects of trust and estate planning and administration. The Senior Trust Officer plays a critical role in delivering complex fiduciary solutions, combining deep technical expertise with strong relationship‑management skills, and sits at the center of the client experience by overseeing trust and estate accounts and partnering with internal stakeholders to ensure best‑in‑class service, governance and compliance across all client relationships.

The role includes delivering high‑quality sales and service to Trust & Estate clients, providing technical expertise for account management and administration, collaborating within the Private Wealth branch and the regional team as part of the client/relationship management solution, and identifying and making referrals to other business groups as appropriate.

• Oversees the provision of content and marketing materials for new business proposals (e.g. special fee arrangements, technical information materials) ensuring new business meets policy and procedures requirements for profitability and risk management.
• Identifies opportunities to grow existing relationships and develop new business.
• Makes presentations to clients/prospects in conjunction with others based upon their needs.
• Provides day‑to‑day technical support to team members responsible for fiduciary account management.
• Manages trust, agency or probate accounts in the role of trustee.
• May act as the Relationship Manager to assigned clients and effectively interacts with others assigned to the client/relationship team.
• Makes recommendations to senior leaders on strategy and new initiatives, based on an in‑depth understanding of the business/group.
• Acts as a subject‑matter expert on relevant regulations and policies.
• May network with industry contacts to gain competitive insights and best practices.
• Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Acts as the prime subject‑matter expert for internal/external stakeholders.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
• Monitors and tracks performance, and addresses any issues.
• Designs and produces regular and ad‑hoc reports, and dashboards.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
• Collaborates across BMO to develop communication strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• Leads/participates in the management of governance meetings and maintenance of governing body mandates, oversight and approval guidelines.
• May provide specialized support for other internal and external regulatory requirements.
• Oversees the design, development and implementation of tools and training required to deliver business results.
• Acts as the day‑to‑day contact for vendors; supports the implementation, maintenance and sustainment of vendor solutions.
• Leads/oversees the management of vendor relationships and provides guidelines for execution; ensures that all agreements are met as per requirements.
• Leads/supports contract negotiations with vendors, balancing cost, risk and performance.
• Oversees maintenance of Policies and Procedures Manual as required by internal and external changes.
• Leads/participates in the design,…