Team Manager,Collections Job Pickering area,Ontario Canada,Management

Join Lend Care — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies
, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams
, and included on TIME Magazine’s 2025 list of Canada’s Best Companies
. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward.

At Lend Care
, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time.

We’re looking for an experienced Team Manager, Collections to oversee and develop a team of Collectors while driving strong performance and operational excellence. This role is responsible for coaching, reporting, forecasting, and handling escalations, while also contributing individually to key performance goals and supporting continuous improvement initiatives.

A day in the life of a Team Manager, Collections:

Lead, coach, and mentor a team of Collectors, fostering a high‑performance culture focused on accountability and continuous improvement.

Oversee and validate accurate timekeeping for the team.

Deliver ongoing training and development to support skill growth and career progression.

Handle and de‑escalate complex customer complaints while maintaining a positive and professional company image.

Conduct monthly one‑on‑one meetings to review performance, provide feedback, and set clear goals.

Prepare and submit accurate daily productivity forecasts for the team.

Compile detailed daily reports to monitor performance, identify trends, and highlight opportunities for improvement.

Address minor policy issues promptly and escalate more serious concerns in line with company procedures.

Consistently meet or exceed individual Key Performance Indicators (KPIs), setting a strong example for the team.

Review accounts to identify potential fraudulent activity and escalate concerns to management as needed.

Support special projects and additional assignments as directed by management

What we are looking for
:

Strong knowledge of the collections industry, including processes, best practices, and related technologies.

At least 2 years experience in a leadership role in a contact center setting.

Proven track record of success in collections or a comparable role.

Demonstrated ability to lead, motivate, and develop a team to achieve and exceed performance targets.

Excellent organizational skills with a high level of accuracy and attention to detail.

Bilingual proficiency in French is a plus.

Additional Requirements for Internal Candidates:

Must have been in your current role for 9 months.

Have the endorsement / support of your current manager.

Must not be currently under corrective action or within 6 months of any previous corrective action.

Must be achieving or exceeding the required level of individual performance in your current role.

Why work with us?

Leverage our RRSP match and Employee Share Purchase Plan programs. 

Employee discounts on furniture, electronics, and appliances. 

Access 24/7 healthcare with Virtual Doctor Appointments. 

Personalize your benefits with a customizable package including options for 100% coverage. 

Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others. 

Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.

For complete picture of total rewards, please .

We are offering a…