VW FreshStart Program Lead Hybrid

Join Volkswagen Financial Services as the Fresh Start Program Lead in a hybrid role that drives customer mobility solutions. Oversee vehicle selection, dealer fulfillment, and post-delivery support in this innovative program.

In this 15-month contract role, you will coordinate the VW Fresh Start pilot from approved applications to customer delivery. You will ensure seamless communication among customers, dealers, and internal teams. This position emphasizes operational efficiency and customer satisfaction, requiring strong organizational skills to handle various aspects of vehicle delivery and dealer coordination.

Key Responsibilities:

• Lead end-to-end fulfillment from application to delivery handoff

• Curate VIN options based on customer profiles and criteria

• Maintain follow-up with customers to ensure smooth experience

• Liaise with VW dealers for training and support

• Track vehicle status through all stages of delivery

Requirements:

• Bachelor's degree or equivalent practical experience

• 3+ years in automotive finance or related field

• Strong customer service and communication skills

• Experience with pilot programs or new product launches

• Knowledge of lease processes and DMS systems

Drive customer mobility through effective coordination and engagement in the VW Fresh Start Program.
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