Director, Human Resources Casino Resort

Join to apply for the Director, Human Resources (Pickering Casino Resort) role at Great Canadian Entertainment
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This role reports to the Regional Director, Human Resources. It is a strategic partner with site operations, providing coaching and support on Human Resources policies, best practices in a highly unionized environment, including recruitment, talent and performance management, workforce planning, legal and compliance, health & safety, employee relations, engagement, rewards and recognition, inclusion, diversity, learning and development, and change management. The Director ensures adherence to the company’s policies and procedures, motivates and leads by example, and supports Great Canadian’s exceptional guest and team member experience.

• Provides HR coaching & support to site senior leadership team, managers and team members; provides guidance on conflict resolution, employee and labour relations, performance management, talent development and succession planning.
• Identifies internal and external employment issues and trends; recommends improvements, efficiencies and training opportunities; assists with training implementations and deliveries.
• Oversees programs such as recruitment, orientation, training, attendance, health & safety, talent and performance management, etc., at the site level.
• Develops and implements HR strategic plans as directed; ensures site operations align with corporate objectives.
• Provides leadership, direction and mentoring to the Human Resource team at the site level.
• Develops annual HR budget in addition to tracking and reporting any budget variances.
• Acts as a resource and ambassador for change management initiatives to drive faster adoption for the change.
• Conducts or assists in confidential workplace investigations.
• Supports leaders at all levels on managing leave of absences and attendance.
• Liaises and communicates effectively with all appropriate operational departments.
• Develops and cultivates strong working relationships with all stakeholders: guests, team members, vendors and regulators.
• Ensures compliance with licensing laws, health & safety and other statutory regulations.
• Manages other initiatives as required.

• Post‑secondary education in Human Resources Management (Diploma/Degree) or a minimum of 8 years of HR management experience. A combination of education/experience may be considered if it directly relates to this position.
• Relevant HR and Labour Relations experience including collective agreement bargaining, interpretation, grievance/arbitration management, advocacy, and union/management relations.
• Extensive knowledge of workplace legislation (Labour Relations Code, Human Rights Act, Employment Standards, and WSIB), and leading labour law and human rights decisions.
• HR designation is considered an asset.
• A track‑record of effective strategic partnership, and collaboration across multiple departments with competing needs.
• Demonstrates high level of thought leadership, and good judgement on complex and sensitive matters.
• Ability to maintain confidentiality; mediation and conflict management/resolution experience is required.
• Superior written and verbal communication skills.
• Proven ability to analyse problems, data, identify trends and insights, and provide recommendations based on data‑driven insights.
• Ability to act with considerable independence, discretion and judgement.
• Computer literacy in MS Office and HRIS experience required.
• Active affiliation with appropriate HR networks and organizations and ongoing community involvement.
• Ability to successfully obtain a Gaming License.

• Inclusive and collaborative working environment that encourages creativity, curiosity and celebrates success.
• Tools and technology needed to delight clients.
• Opportunity to work with and learn from diverse industry leaders.
• Freedom to innovate and support new approaches for success.
• Environment that values diversity as a source of strength.
• A non‑typical "corporate" job—hard work and fun.

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to hiring a workforce that reflects the diversity of the communities we serve. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Director

Full‑time

Human Resources

Gambling Facilities and Casinos

Pickering, Ontario, Canada