Service Manager

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Keith Company engineers and manufactures state‑of‑the‑art industrial furnaces, kilns and ovens that are sold to domestic and international customers. We are currently seeking a Service Manager to join our team.

The Service Manager will perform a leadership role in developing, implementing and monitoring service plans. The Service Manager will exercise a managerial function in supervising and managing the service staff/department. He/she will be in direct contact (onsite and offsite) with customers.

• Electrical know how (understand high and low voltage schematics, drives systems, temperature controllers, P&, basic understanding of PLC programming, phone support and troubleshooting)
• Knowledge in Industrial Automation
• Hands‑on experience in field service functions is a must
• Experience with gas burner systems
• Leadership skills. Help to select, train, assign, schedule, and coach service employees. Mentor field engineers, and support sales manager
• Experience with Solid Works or similar, Office 365, PLC, Honeywell, Allen Bradley, Temp. Controller, Welding
• Experience with ISO 9001 procedures is preferred
• Good communication skills with staff, vendors, and customers

• Service operational objectives
• Prepare service reports by collecting, analyzing, and summarizing data and trends
• Implement quality and customer‑service standards
• Service budget quota objectives
• Manage annual service department
• Resolve service issues
• Organize appropriate and timely service requests
• Contract with service providers
• Improve service programs
• Analyze service and support failures
• Create preventive maintenance (PM) service plans
• Sales (Small Furnaces)
• Quoting
• Test equipment prior to shipment
• Run Temperature Uniformity Tests per industry standards (AMS 2750)
• Responsible for warranty parts shipments, coordination of returned material for the sites, and vendor repairs of returned material from the field
• Coordinating and planning maintenance events with the customer to ensure high availability and reliability of equipment
• Planning and coordinating of field engineering services
• Travel to customers to build relationships, handle emergency troubleshooting and repairs; travel may require for less than 20% for customers and vendors onsite visit
• Presenting upgrade opportunities to customers
• Supervise field installations
• Reporting back to Engineering about improvement opportunities
• Train customers and staff on new technology/equipment
• Develop service procedures and standards
• Performs other duties as assigned

At least 5 years of work‑related experiences or Bachelor’s degree in Engineering preferred.

• Prolonged periods sitting at a desk and working on a computer; standing, climbing, or kneeling is necessary to evaluate large mechanical structures
• Must be able to lift 30‑40 pounds at a time
  
  Must be able to access and inspect all areas of the facility

This job is suited for somebody who enjoys working in a small team for customers in the aerospace, aircraft, medical and energy sectors.

We offer a challenging, creative, and service‑minded working environment. The vast majority of our staff have a long tenure with our Company and have a strong sense of accountability. We welcome our new staff members the opportunity to feel at home with us too. Reports to the CEO.