11700B - Clerk, Administration

Bake Mark has an immediate job opening for a Customer Service Representative.

Under direct supervision, process all incoming orders from Salesforce, customers, and BAKEMARK affiliates as assigned.

• Download PSP orders into NDS system after review and correction of ROE Edit List.
• When necessary, manually enter orders into NDS or PSP system.
• Review and correct Order File Status Report. Transfer order file for routing.
• Notify customers or sales reps of customer item “outs”.
• Ensure COAs and Spec Sheets are provided to customers as necessary.
• Perform daily invoicing of credit memos.
• Answer credit and collections telephone and direct calls to appropriate person.
• Research customer, sales rep, and BAKEMARK affiliate inquiries.
• Back up to Will-Call and other positions as directed by supervisor.
• Provide sales representative vacation relief.
• File documents as directed.
• Assist Office Supervisor with back office duties as needed, such as cash handling and NDS data input.
• Treat all customers, both external and internal, with dignity and respect.
• Adhere to all company policies, procedures, and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
• Perform other duties as assigned to meet company goals and objectives.

• Competitive Compensation
• Health, Dental, Vision & Life Insurance (comprehensive healthcare benefits package, many coverage options at a very low employee cost)
• 401K (generous retirement benefits) with a Company Match
• Paid Holidays and Paid Time Off

Bake Mark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age or any other basis prohibited by law.