Logistic Dispatcher

Job Summary

The Dispatcher coordinates/monitors Veolia Service Operations. Performs all tasks in a manner that reflects the company's commitment to service, readily assisting both internal and external customers at every available opportunity.

• Analytical and problem solving skills
• Communication skills
• Strong interpersonal and leadership skills
• Strong organizational and analytical skills

• Endeavors to maintain harmonious relations with customers at all times.
• Coordinates activities with Service Technicians and appropriate department Managers including Plant Managers or their designated representatives.
• Acts as an information source for company Managers on field information.
• Receives customer requests for service.
• Acts as the first step in creating the service call and schedule.
• Gathers pertinent information - determines type of equipment, necessary supplies and test equipment required to execute the service call.
• Receives and processes salt/chemical orders from Sales, Service, and customers.
• Dispatches Service Technicians and equipment from Service Center or diverts equipment in route, if necessary, to the appropriate job sites.
• Maintains contact with Service Technicians and customers while on duty to ensure 100% accountability.
• Maintains various records and logs (e.g., daily productivity reports, time logs, and schedules).
• Alerts all pertinent Managers to developing field situations and customer related call ins.
• Requires transfer of information at shift change.
• Enters job specific data into the computer.
• Other duties as assigned.

Knowledge, Skills & Abilities

• Demonstrated ability to work independently and with teams
• Strong oral and written communication skills
• Ability to manage multiple high level priorities simultaneously

Required:

• HS Diploma or GED Equivalent
• 3-years work experience demonstrated Customer Service skills.
• Proficiency in Microsoft Office (Word, Excel, Powerpoint, SAP); proficient keyboarding skills.
• Eligibility Requirements:
• Ability and willingness to support services to include but not limited to industrial facilities, manufacturing facilities, and power industry facilities.
• Ability and willingness to work alternate work schedules.
• Ability and willingness to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Associates Degree in Business or Science highly desirable.
• College coursework Chemistry eight hours preferred.
• 1 year work experience in Dispatch for a Service Industry desirable.
• 1 year work experience with multi line telephone and two way radio communications desirable.
• Working DOT knowledge.
• Experience with Water Treatment Industry in Logistics or Services.
• Working Traits:
• Clear Thinker-ability to identify and prioritize action items quickly and efficiently.
• External Focus-Considers impact of actions and decisions on customers, industry, and public viewpoint. Measures performance through customer perception.
• Continuous Learner-strives to increase knowledge, skill and experience in function and industry.
• Excellent demonstrated professional communication skills-verbal and written.
• Teamwork skills
• Ability to apply to carry out instructions furnished in written, oral, and diagram form
• Troubleshooting and problem solving skills
• Dependable, accountable and diligent
• Initiative

• Working primarily in office environment

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:

• Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the…