Credit Risk Specialist

• Effectively solve customer inquiries via email using a CRM tool
• Understand escalation paths to effectively triage a seller's needs based on where they are in the cycle of their loan in order to mitigate risk
• Answer customer questions regarding business documents or current loan information
• Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
• Identify, document and follow up with cross functional teams on product bugs and features
• Advocate for our seller community by identifying trends in issues and suggesting improvements to processes, policies and products
• Collaborate with members of other teams to root out answers and be a resource to teammates to provide the best possible experience to our sellers
• Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.
• Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.
• 100% Remote
• 9 AM - 5 PM local time zone after training is completed. Training hours are from 9 AM - 5 PM PST

• 1-3 years of professional experience with either a financial institution or payment provider preferred - must have
• Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
• Experience in direct customer facing roles - Must Have
• Interest in implementing feedback and dedicated to the improvement of your skills and work
• Flexibility to adapt and able to manage multiple assignments while working independently - Must Have
• Strong organizational, analytical, written and verbal communication skills
• Superb attention to detail - Must Have
• A desire to help people and improve the customer experience
• A passion for and customers engaging with products
• Strong Internet research, G Docs and overall PC skills; SQL experience a plus
• Mac Book user preferred

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.