Member Relationship Assistant Manager - Piedmont

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Full-time, Regular

Location:

Piedmont, Oklahoma

• Lead the Member Relationship Center’s service delivery strategy and manage the delivery of an extraordinary service experience for all members and staff.
• Supervise and coach Center employees: conduct training, certification, regular/yearly reviews, and development plans for advancement.
• Interact directly with members to meet their needs, educate them on available services (including products, online banking, and technology), and encourage increased use of the cooperative.
• Establish expectations, hold regular staff meetings, and recognize successes to improve performance.
• Ensure the Center operates efficiently and reliably, complies with applicable laws and regulations, and maintains appropriate operating controls.
• Support budgeting, reporting, and operating plans for the Member Relationship Center and related projects.
• Represent the credit union at community and public events, and support other Centers as needed.
• Maintain service quality, ensuring member satisfaction surveys reflect high satisfaction and low complaints.
• Manage staffing to meet member demands with minimal overstaffing or turnover; maintain a well-trained and certified workforce.
• Complete performance reviews on time and support coaching, observations, and interactions.
• Publish service schedules within guidelines, managing staffing coverage and cost controls.
• Prepare and analyze reports to monitor performance, recognize top performers, and address issues promptly.
• Apply operating procedures and company policies consistently and maintain confidentiality.
• Foster a positive, motivating, and fun workplace for members and employees.

• High school diploma or equivalent.
• Minimum two years in the retail financial services industry, including at least two years in a supervisory position.
• Business management experience: process management, operational analysis, report writing, presentations, and technology solutions.
• Demonstrated ability to interview, coach, and develop staff within a team environment.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint) and the credit union’s core processing systems.
• Valid state driver’s license at all times; bonding required.
• Excellent communication skills, both written and verbal.
• Certified Credit Union Financial Counselor (CCUFC) or ability to earn within 24 months of employment.

• Member Focus
  :
  Build member confidence, increase satisfaction, meet commitments, and solicit member input.
• Dependability
  :
  Meet commitments, work independently, handle change, stay focused under pressure, and meet attendance and punctuality standards.
• Integrity/Ethics
  :
  Act honestly, maintain confidentiality, support company values, and communicate effectively.
• Leadership
  :
  Lead through change and adversity, build consensus, and motivate others.
• Managing for Results
  :
  Set challenging expectations, hold the team accountable, provide resources and support, and use data for progress tracking.
• Managing Performance
  :
  Apply clear performance standards, handle problems decisively, and provide constructive guidance.
• People Development
  :
  Offer feedback, reward effort, mentor, and develop employees.
• Job Knowledge
  :
  Understand duties and responsibilities, maintain current technical skills, and know company mission and values.

• Requires standing, walking, occasional lifting up to 50 pounds, and use of hands for handling & reaching.
• Work environment typically moderate in noise.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER

WEOKIE does not discriminate on the basis of protected status, marital status, political belief, or any other status protected by federal or state law. Bona fide occupational qualifications are applied impartially. We are committed to an inclusive and welcoming environment for all members, staff, clients, volunteers, and vendors.