Purchasing Generalist

About Lockstep

At Lockstep, we believe great technology isn’t just about infrastructure - it's about impact. We partner with organizations to deliver innovative, secure, and scalable IT solutions that empower their success. From network security to cloud infrastructure, we take the complexity out of IT so our clients can focus on what they do best. We’re a team that values action and collaboration.

We take ownership, put customers first, work as one team, and never stop learning. If you’re looking for a place where your work truly makes a difference, Lockstep is the place to be.

At Lockstep, we believe great technology isn’t just about infrastructure - it's about impact. We partner with organizations to deliver innovative, secure, and scalable IT solutions that empower their success. From network security to cloud infrastructure, we take the complexity out of IT so our clients can focus on what they do best. We’re a team that values action and collaboration.

We take ownership, put customers first, work as one team, and never stop learning. If you’re looking for a place where your work truly makes a difference, Lockstep is the place to be.

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) Plan
• Short-term/long-term disability and life insurance
• Flexible PTO
• 8 company-paid holidays and 1 floating holiday
• Employee Assistance Program (EAP)

We are looking for a proactive Purchasing Generalist to join our team onsite in Greenville to play a key role in managing the purchasing process. This position involves creating and issuing accurate purchase orders, maintaining efficient collaboration with Sales, IT, and Accounts Payable teams, and promptly addressing vendor and employee inquiries. The ideal candidate will be a self-starter, detail oriented, skilled in resolving discrepancies, and capable of managing purchase order requests efficiently in our system.

Additional responsibilities include providing backup support to other members of the team and assisting with operational tasks as needed. Strong communication and organizational skills are essential for success in this role.

• Create and issue accurate purchase orders (POs) to vendors within 2 business days.
• Ensure that all relevant information is attached to the originating Opportunity and the POs to ensure seamless processing.
• Work closely with the Sales and Inside Sales teams to validate order accuracy in the purchasing system (Connect Wise).
• Coordinate with IT and Facilities teams to procure items for internal use.
• Partner with Accounts Payable to address and resolve invoice discrepancies.
• Respond to inquiries from vendors and internal employees within one business day.
• Escalate issues as needed using ticketing systems, phone calls, or video meetings to achieve quick resolutions.

• Monitor and manage the department email.
• Manage RMA’s to be processed within 30 days.
• Monitor and manage purchasing requests in Connect Wise to ensure efficiency and compliance.
• Provide backup support for other personnel as required.