Assistant Manager

Join to apply for the Assistant Manager role at Zaxbys

Piedmont - 74346

The position is classified as non-exempt and reports to the General Manager and owners.

• Complete all training requirements including:
  • Zaxby's Assistant Manager Development Plan and Basic Operations Training
  • Food Safety Certification and Manager Certification
  • Any additional training required by Zax Bax
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
  • Ensure team members receive proper training including ongoing coaching and development
  • Plan and delegate shift assignments including communicating expectations and adjusting as needed
  • Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
  • Ensure service, product quality, and cleanliness standards are consistently upheld
  • Communicate performance concerns to your General Manager
  • Assist with performance reviews and mentor and develop team members
  • Create and maintain a positive culture and healthy team morale through recognition and leading by example
  • Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
• Ensure processes, policies, and procedures are properly followed throughout daily operations
  • Maintain operational standards and ensure compliance with all Zaxby's Franchising LLC and Zax Bax guidelines, policies, and procedures
  • Maintain compliance with federal, state, and local laws and guidelines
  • Utilize management tools and keep neat, accurate, and current records
• Systems
  • Create an effective work schedule following company standards and local laws
  • Sales forecasting
  • Inventory management
  • Administer progressive discipline
• Other responsibilities
  • Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
  • Ensure the team works safely and follows all safety guidelines and procedures
  • Immediately report all human resources and risk management concerns to your General Manager and owners
  • Escalate other concerns to your supervisor when appropriate
  • All other duties necessary to ensure restaurant operations function properly

• Must be 18 years of age or older
• Must have a valid driver's license, vehicle insurance, and reliable transportation
• Available to work a minimum of 32 hours per week
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
• Leadership experience preferred

• Sit, stand, and walk continuously
• Occasionally stoop, bend, crouch, or climb, including the use of ladders
• Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
• Continuous use of hands and wrists for grasping and fine manipulation
• Communicate proficiently through speech, reading, and writing
• Maintain effective audio-visual discrimination and perception to observe and respond to the environment
• Work in an environment that features hot and cold temperature variations and exposure to food allergens
• Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

I acknowledge receipt of this document and agree to adhere to the requirements provided. I additionally acknowledge that changes to the scope of my position may occur with or without notice. I agree that I can perform the job functions set forth herein with or without reasonable accommodation. I further understand that this job description does not constitute an employment contract with Zax Bax.