Student Teller

Scope of Job

Responsible to perform all related work responsibilities consistent with the standardized procedures and compliance requirements of the Bank. Accountable to process customer transactions accurately and according to the customer service standards of the Bank. Work to identify customer needs for convenience services and referral opportunities for other services. Make appropriate referrals.

• Actively greet each customer, determine their specific Banking needs, provide a single point of contact for the completion of teller transactions and other service needs.
• Accurately process all customer transactions requested through the lobby, drive-up, or telephone, including deposits, withdrawals, cashier check issuance, check cashing, credit card advances, and check orders.
• Accurately perform individual teller drawer balancing. Provide assistance in handling night deposit and mail processing, ATM servicing and balancing.
• Provide customer service, perform account maintenance and problem solve according to customer needs. This may include stop payments, funds transfer, balance inquiry, and address or other information changes.
• Identify customer needs for additional Bank and Financial Service products; refer other Bank, Trust, Brokerage, and Insurance products and services to new and existing customers.
• Actively seek out opportunities, outside the Bank, to grow new customer relationships through referrals.

• Work as a team with departmental counterparts on planning and implementing assigned projects and products.
• Participate on various committees and project teams as deemed appropriate by management.
• Attend, actively participate in organization, job-specific training offered, and Quality Service programs.
• Adhere to all applicable Policies and Procedures of Bank West organization.
• Community involvement is strongly encouraged.
• Other duties as assigned.

Working to complete high school education or equivalent.

• Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities.
• Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service.
• Strong interpersonal skills to ensure effective communication with external and/or internal customers.
• Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description.
• Knowledge of banking terminology and procedures.
• Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output.
• Adhere to Federal Privacy Standards in addition to following Bank West requirements for electronic communication and Social Engineering standards.
• Bank West is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing Bank West's presence in their markets as appropriate.