EBanker - Pierre or Mitchell BankWest

Scope Of Job

Provide exceptional customer service via all online, electronic, virtual teller, and telephone communication channels in accordance with all Bank West philosophies and policies. Process internal and external customer transaction requests efficiently, accurately, and timely. Perform all related responsibilities consistent with standardized procedures and compliance requirements.

• Respond accurately, friendly, and enthusiastically to incoming customer service inquiries and requests through all communication channels.
• Process teller transactions efficiently and accurately through the virtual teller; balance daily.
• Perform and document requested customer maintenance; provide service support including account changes, balance inquiries, funds transfer, wire transfer, and online banking support.
• Develop expertise for all deposit products and services to handle incoming customer contacts and requests via telephone, online, chat, and virtual teller.
• Support and service customer requests to open and/or close all personal deposit accounts as submitted by telephone, online, and virtual teller.
• Maintain a flexible work schedule to serve customers during non-traditional banking hours, including evenings, weekends, and holidays.

• Work with departmental counterparts to plan and implement assigned projects and products.
• Participate in various committees and project teams as deemed appropriate by management.
• Attend and actively participate in organization-specific training and quality service programs.
• Adhere to all applicable policies and procedures of Bank West.
• Community involvement is strongly encouraged.
• Perform other duties as assigned.

Education:

High school diploma or equivalent.

• 2 years' experience in a related field.
• Experience in banking.
• Ability to work dependently or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities.
• Ability to organize and handle multiple responsibilities while delivering quality external and/or internal customer service.
• Strong interpersonal skills for effective communication with external and/or internal customers.
• Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties.
• Knowledge of banking terminology and procedures.
• Knowledge of Bank West products and services.
• Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output.
• Adhere to federal privacy standards in addition to following Bank West requirements for electronic communication and social engineering standards.

Bank West is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing Bank West's presence in their markets as appropriate.