Utility Billing Specialist - Customer-Centric Finance

Utility Billing Technician

Finance

This position is responsible for overseeing all utility billing functions as well as playing a key role in customer service, including dealing with difficult customer inquiries and problems.

• Assembles, prepares, calculates, and adjusts monthly utility bills. Process penalties on past due accounts. Assemble and mail disconnection notices. Send payment reminder calls/texts. Assemble list of past due accounts for disconnection.
• Maintains all Meter and Utility Account records in Meter data collection system and billing system.
• Process all service orders for new service and review and verify accuracy of account information.
• Process all service terminations and final billings.
• Enter and reconcile batch utility payments.
• Review and posts bank deposits.
• Processes online bank ACH file transfers.
• Prepares and files state and federal funding reports for the airport.
• Reviews and processes energy rebate applications.
• Assists customers in person and on the phone as needed.
• Maintains Energy Assistance Contracts with SD Department of Social Services.
• Processes annual storm drainage billing.
• Review new utility accounts.
• Attendance and accuracy is an essential function of this position.
• Performs related duties.

• Knowledge of modern office practices and procedures.
• Knowledge of city and departmental policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of utility billing policies and procedures.
• Skill in the provision of customer services.
• Skill in the maintenance of files and records.
• Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
• Skill in oral and written communication.

The Finance Officer assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

Guidelines include current utility rates and fees and city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

• The work consists of related technical duties. Frequent interruptions contribute to the complexity of the position.
• The purpose of this position is to perform technical duties related to the utility billing process. Successful performance contributes to the efficiency and effectiveness of that process.

• Contacts are typically with coworkers, other city personnel, customers, bank representatives, printers, and the general public.
• Contacts are typically to exchange information, resolve problems, and provide services.

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light and heavy objects.
• The work is typically performed in an office.

None.

Category Finance Office Status Open Salary $25.02 minimum plus comprehensive benefit package including 100% employer paid employee health, dental and life insurance along with a 6% employer match to the South Dakota Retirement System and 12 paid holidays. Up to $2000 annual educational assistance available. Wage offer will be based upon actual education and experience. Posted May 21, 2026 Closing Open Until Filled