Mortgage Operations Manager - Pierre or Mitchell

Scope Of Job

Manages and directs daily activities of mortgage production units in support of mortgage sales functions. This position is deadline- and customer-service driven and includes residential loan program development responsibilities. Works with all mortgage personnel on continuous improvements and change implementation to drive optimal service delivery, operational efficiency, and adherence to regulatory, loan program and investor requirements. Responsibilities include staff management and development, software administration, and maintenance of procedural standards for the mortgage area.

The incumbent works with investors, agency contacts, dealers, Realtors, applicants, internal staff, auditors, and quality control providers to achieve position goals.

• Responsible for the day‑to‑day management, staffing, administration, and related support staff for the assigned area(s).
• Select, train, coach, and develop subordinates in accordance with Bank West philosophies and policies; schedule and manage staffing to ensure work completion and delivery of customer service requirements.
• Ensure compliance with Bank West policies, procedures and standards.
• Ensure adherence to regulatory, loan program and investor requirements through ongoing updates and training; work with Compliance and division manager to implement regulatory changes and uphold state, federal laws, banking regulations, and internal policies.
• Assist in developing or changing procedures, workflow and operational practices; review and implement recommendations of Bank West and outside quality control auditors.
• Serve as software administrator or assign administration duties for software unique to the area of responsibility.
• Manage underwriting, processing, closing, and post‑closing pipelines to assure reasonable file progression time in a production‑oriented environment; manage the underwriting pipeline and develop next‑generation underwriters in line with career pathing objectives.
• Serve as first‑level escalation for product, program, project or technical issues; act as loan structure consultant to sales force.
• Manage operational efficiencies, monitor performance to maintain quality service and responsiveness; make recommendations for training or quality improvements to avoid future risk or improve workflow and profitability.
• Participate in budgeting process, expense control and monitoring.
• Assist with development of residential mortgage programs through planning, analysis, design, implementation and ongoing evaluation; maintain awareness of emerging technologies and increase adoption of electronic banking and delivery channels.
• Partner with mortgage staff members to develop and maintain Bank West Mortgage Division's Standard Operating Procedures (SOPs) to conform and comply with regulatory, investor and internal policy requirements; monitor branches/departments/staff for compliance and communicate technical, procedural or operational constraints to VP Mortgage.
• Other duties as assigned.

• Work as a team with departmental counterparts on planning and implementing assigned projects and products.
• Participate on various committees and project teams as deemed appropriate by management.
• Attend, actively participate in organization‑specific training offered and quality service programs.
• Adhere to all applicable Bank West Policies and Procedures.
• Community involvement is strongly encouraged.

• A Bachelor's Degree in a related field.
• Applicable experience and/or related certifications may be considered in lieu of a degree.
• Industry‑recognized professional certification(s) and/or certificates.

• 5 years’ experience in a related field.
• 3 years’ experience in government FHA/VA/GRH underwriting, origination, or processing.
• FHA‑DE Chums r preferred.
• VA SAR preferred.
• Experience providing personnel trainings and presentations.
• Experience working with conventional programs, first‑time homeowner’s programs, and private mortgage insurers.
• Employment is contingent upon meeting all NMLS requirements for licensing on an ongoing basis.

• Ability to work dependently and/or independently, under pressure, meet…