Mortgage Operations Manager - Pierre or Mitchell

Scope of Job

Manages and directs daily activities of mortgage production units in support of mortgage sales functions. This position is deadline and customer service driven and includes residential loan program development responsibilities.

Works with all mortgage personnel on continuous improvements and change implementation to drive optimal service delivery; operational efficiency; and adherence to regulatory, loan program and investor requirements.

This position includes responsibility for production staff management and development, software administration and maintenance of certain procedural standards for the mortgage area. Incumbent will be expected to work with investors, agency contacts, dealers, Realtors, applicants, internal staff, auditors, and quality control providers in achieving the position goals.

Responsible for the day-to-day management, staffing, administration, and related support staff for the assigned area(s) of responsibility.

Selects, trains, coaches, and develops subordinates in accordance with Bank West philosophies and policies; schedules and manages staffing ensuring work completion and delivery of related customer service requirements; ensures compliance with Bank West policies, procedures and standards.

Ensure adherence to regulatory, loan program and investor requirements through providing ongoing updates and training of these changes and overlays to mortgage personnel. Work with Compliance and division manager to assure regulatory changes are implemented and all mortgage activities are conducted in accordance with state and federal laws, banking regulation, investor requirements and established bank policies, procedures and standards. Assist in developing or changing procedures, workflow and operational practices.

Review and implement recommendations of Bank West and outside Quality Control Auditors. Serve as software administrator or assign administration duties for softwares unique to areas of responsibility.

Manage underwriting, and processing, closing, and post-closing pipelines to assure reasonable file progression time in a production oriented environment. Managing underwriting pipeline will also include development of next generation of underwriters in line with career pathing objectives.

Serve as first level escalation for product, program, project or technical issues. Serve as loan structure consultant to sales force.

Manage operational efficiencies of assigned areas, monitor performance to maintain quality service and ensure responsiveness. Make recommendations for training or quality improvements to avoid future risk and/or improve workflow and profitability. Participate in budgeting process, expense control and monitoring.

Assist with development of residential mortgage programs through providing various functions of planning, analyzing, designing, implementation and ongoing evaluation. Maintain awareness of emerging technologies. Increase adoption of electronic banking and delivery channels.

Partner with mortgage staff members to develop and maintain Bank West Mortgage Division's Standard Operating Procedures (SOPs) to conform and comply with regulatory, investor and internal policy requirements. Monitor branches/departments/staff for compliance. Communicate technical, procedural or operational constraints to VP Mortgage and assist in overcoming any obstacles.

Work as a team with departmental counterparts on planning and implementing assigned projects and products.

Participate on various committees and project teams as deemed appropriate by management.

Attend, actively participate in organization, job specific training offered, and Quality Service programs.

Adhere to all applicable Policies and Procedures of Bank West organization.

Community involvement is strongly encouraged.

Other duties as assigned.

• A Bachelor's Degree in a related field.
• Applicable experience and/or related certifications may be considered in lieu of degree.
• Industry recognized professional certification(s) and/or certificates.

• 5 years' experience in related field.
• 3 years' experience in government FHA/VA/GRH underwriting, origination, or processing.
• FHA-DE Chums r preferred.
• VA SAR preferred.
• Experience providing personnel trainings and presentations.
• Experience working with conventional programs, first time homeowner's programs, and private mortgage insurers.
• Employment is contingent upon meeting all NMLS requirements for licensing on an ongoing basis.

• Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities.
• Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service.
• Strong interpersonal skills to ensure effective communication with external and/or internal customers.
• Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job…