Core Banking Systems Administrator

Scope of Job

Responsible for the operational administration of the core banking system and integrated digital platforms that constitute the electronic banking delivery channel, ensuring peak performance and compliance with industry‑standard practices for Deposit products and services while maximizing efficiency for Bank West associates and our bank customers.

Incumbent works closely with internal bank departments, associates and third‑party vendors to resolve technical deficiencies, assist with integration, implement and test new functionality, and develop new products and services to ensure delivery of optimal customer experience. Accountable for supporting the achievement of Strategic Initiatives with operational and electronic delivery considerations.

Responsible for day‑to‑day management, staffing, administration, and related support staff for the assigned area(s) of responsibility.

Selects, trains, coaches, and develops subordinates in accordance with Bank West philosophies and policies; schedules and manages staffing to ensure work completion and delivery of related customer service requirements while ensuring compliance with Bank West policies, procedures, and standards.

Ensure setup, configuration, maintenance, and support of the internal core banking platform and various integrated platforms providing digital delivery for all Deposit products and services. Maintain system integrity.

Identify, troubleshoot, and resolve complex system issues reported by end users. Effectively and quickly resolve day‑to‑day system issues, working with Bank West associates and third‑party vendors as needed.

Support implementation of new releases for the software/systems through impact analysis, testing, and other aspects of change management. Collaborate with project management and business areas to ensure adequate training is provided to Bank West associates prior to rollout of changes within releases.

Support implementation of new systems, including data integration. Assist in establishing and maintaining system interfaces. Propose and implement system enhancements that improve the reliability and performance of the core banking systems and integrated digital platforms.

Maintain up‑to‑date knowledge of current systems in use to support bank business; understand data flows. Stay current on banking‑industry‑specific emerging technology trends. Recommend new technology or equipment and improvements needed to solve inefficiencies and issues.

Collaborate with various bank representation to execute operational support requirements for all aspects of the core banking system and electronic banking delivery channels by developing communications that keep stakeholders updated on changes to functionality, appearance, and security features within the platforms. Provide complex problem‑solving support and guidance.

Ensure compliance with bank security policies, regulations, and laws. Collaborate with fraud and risk management to assure systems settings provide maximum protection for the bank and its customers. Stay abreast of new or high‑profile bank regulations impacting delivery and operations.

Manage ongoing requirements for business continuity in collaboration with other operational areas. Document the Business Continuity Plan as it pertains to assigned systems and platforms.

Provide leadership to support the development and implementation of Strategic Initiatives for the bank.

Work as a team with departmental counterparts on planning and implementing assigned projects and products.

Participate in various committees and project teams as deemed appropriate by management.

Attend and actively participate in organization‑specific training and quality service programs.

Adhere to all applicable policies and procedures of the Bank West organization.

Community involvement is strongly encouraged.

Other duties as assigned.

Willingness to work outside of normal business hours.

Education:

A Bachelor’s Degree in a related field. Applicable experience and/or related certifications may be considered in lieu of the degree.

Five years’ experience in a related field.

Experience in working as a supervisor, mentor, and coach for team members, reporting team members or individuals under your direction.

Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities.

Ability to organize and handle multiple responsibilities while delivering quality external and/or internal customer service.

Strong interpersonal skills to ensure effective communication with external and/or internal customers.

Knowledge or ability to learn regulatory requirements pertinent to the performance of specified duties in this job description.

Knowledge of banking terminology and procedures.

Knowledge of Bank West products and services.