Communications Officer

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As a communications officer you will be working as partof a team operating the Central South Dakota Communications Center, the
911-Emergency Dispatch Center for central South Dakota. You will be receiving calls for assistance from the public, documenting and dispatching appropriate public safety personnel for those calls. You will also be receiving, processing and sending radio communications for various Law Enforcement Agencies,Emergency Medical Services, and local Fire Departments.

HOURS: 40hours per week - Shift work

COMMUNICATIONS OFFICER

DESCRIPTION: As a communications officer you will be working as part of a team operating the Central South Dakota Communication Center. You will be receiving calls for assistance from the public, documenting and dispatching appropriate public safety personnel for those calls. You will also be receiving, processing and sending radio communications for various Law Enforcement Agencies, Emergency Medical Services, and local Fire Departments.

HOURS: 40 hours per week – Shift work

JOB TITLE: Communications Officer

DEPARTMENT: Police, City of Pierre

DUTIES:

• Operations of the 911 Emergency Dispatch Center
• Receives, processes, dispatches, & records all telephone & radio calls for police, fire, ambulance, and other governmental agencies. All maintenance of records & logs is done on a computerized system
• Receives calls for assistance from the public
• Document and dispatch appropriate public safety personnel as needed
• Monitors and routes incoming messages from national and state computer networks; enters and removes information as requested into NCIC network
• Assists officers by using the NCIC computer system to run criminal, vehicle and driver’s license information
• Type incident and other reports, as well as data entry
• Performs other related duties as assigned

KNOWLEDGE,

SKILLS AND ABILITIES

:

• Knowledge of applicable federal, state, and local statues and department policies and procedures.
• Knowledge of the regulations and procedures of state and national crime information centers.
• Knowledge of mapping practices.
• Knowledge of public roadways in South Dakota.
• Knowledge of radio codes used in public safety work.
• Knowledge of dispatching procedures for Law, Fire, and EMS-agencies.
• The ability to effectively communicate with the public.
• The ability to operate radio/communications equipment.
• The ability to make decisions in a timely and accurate manner.
• The ability to prioritize and manage multiple tasks that are happening at the same time.
• Skill in the operation of computers and internet.
• Skill in the operation of computer aided dispatching computer programs.
• Skill in maintaining records and preparing reports.

SUPERVISORY CONTROLS: The Communications Manager assigns work in terms of general instructions. Completed work is reviewed for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include federal andstate laws, city ordinances, state and national crime information center procedures, and department standard operating procedures. These guidelines are generally clear and specific, but may require some interpretation.

COMPLEXITY: This position consists of technical dispatching duties. The need to respond quickly to emergency situations contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position isto receive incoming calls and dispatch the appropriate emergency ornon-emergency personnel. Successful performance helps ensure the protection oflife and property.

PERSONAL CONTACTS: Contacts are typically withco-workers, other city and state employees, representatives of other public safety agencies,…