System

Scope of Job

Provide technical, software, hardware, communication system and network problem resolution to enterprise technology users. Will perform question/problem diagnosis and guidance. Will troubleshoot issues, provide end-user training as needed, and pass more complex issues to Network and Communications Administrators.

• Identify, diagnose and resolve non-complex issues with software, hardware, communication system, and/or network technology throughout the enterprise; communicate solutions to end-users.
• Delivers, tracks, setup, and assist with configuration of end-user PC desktop hardware, software and peripherals. Including the annual refresh project.
• Provide one-on-one end-user training as required.
• Respond to inquiries and requests for assistance from end-users on voice, unified communications and fax communication issues. Research problems and work closely with users and/or vendors to resolve problems in a timely manner.
• Assist with the management and resolution of IT Help Desk Tickets and Calls.
• Maintain and track department inventory as directed by the SVP Project Management & Information Technology.
• Perform other IT related tasks (workstation installs and troubleshooting, printer/scanner maintenance, software installs) as directed by the SVP Project Management & Information Technology.

• Work as a team with departmental counterparts on planning and implementing assigned projects and products.
• Participate on various committees and project teams as deemed appropriate by management.
• Attend, actively participate in organization, job specific training offered, and Quality Service programs.
• Adhere to all applicable Policies and Procedures of Bank West organization.
• Community involvement is strongly encouraged.
• Other duties as assigned.

An Associate's degree in a related field. Applicable experience and/or related certifications may be considered in lieu of degree.

1 years' experience in related field.

• Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities.
• Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service.
• Strong interpersonal skills to ensure effective communication with external and/or internal customers.
• Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description.
• Knowledge of banking terminology and procedures.
• Ability to skillfully use a variety of application software, learns computer programs, and comprehends the program output.
• Adhere to Federal Privacy Standards in addition to following Bank West requirements for electronic communication and Social Engineering standards.
• Bank West is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing Bank West's presence in their markets as appropriate.