Support Services Analyst

Job : 36318
Agency: Bureau of Information and Technology
Location: Pierre, SD
Salary: $27.12 - $33.89 per hour, depending on qualifications
Pay Grade: 04
Closing Date: Open Until Filled

Under administrative supervision, applies depth of knowledge and skill in complex and varied work situations while providing excellent customer service.

Responsibilities include imaging and deployment of computers, installing and configuring software and peripherals and assisting users during deployments. Other duties include, but not limited to, troubleshooting hardware/software failures, processing break/fix tickets, replacing network equipment and creating documentation.

• Multiple health plan options, including a $0 employee premium option.
• 6% fully matched retirement plan including long‑term disability and family survivor benefits.
• $25,000 paid life insurance.
• Generous leave policies.
• Stable industry sector.
• Flexible work schedule, providing the ability to maintain a great work/life balance.

• Associate’s Degree or 2 years of work experience in a related computer support field is preferred.
• Valid driver’s license required.

• Microsoft Operating Systems.
• Microsoft Office 365 and Teams.
• Active Directory.
• Microsoft Azure Entra .
• Ability to work effectively alone or in a team environment.
• Ability to identify and resolve hardware/software issues on various computer hardware platforms.
• Ability to create and document.
• Skill to interface with users via our service delivery system, telephone, chat, or electronic mail.
• Communicate well both verbally and in written form.
• Manage time, prioritize work and complete work within assigned time frames.
• Provide quality customer service.
• Knowledge in the operation of computers and networking.

Additional Requirements:

Attach your resume.

This position is eligible for Veterans' Preference per ARSD 55:10:02:08.

Successful applicants will be required to undergo a background investigation. An arrest or conviction record will not necessarily bar employment.

If you possess a National Career Readiness Certificate, please submit the certificate with your application. A certificate is not necessary to be considered.