Senior Lead ServiceNow Administrator

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

** The Role*
* Lumen is looking for a Senior Lead Service Now Administrator with strong platform expertise and a passion for growing into a development-focused career. You will support Service Now platform operations, contribute to integration efforts, and collaborate across teams to implement scalable solutions.

This role offers opportunities to expand development skills while maintaining platform health and administrative excellence.

** Location*
* This is a remote opportunity open to candidates located anywhere in the U.S.

** The Main Responsibilities*
* + Perform core Service Now administration tasks including instance cloning, security configuration, user and role management, and platform setup.

+ Manage update set promotion across development, testing, and production environments.

+ Apply patches and maintain Service Now instances to ensure stability, performance, and compliance.

+ Support Service Now platform health through proactive monitoring and maintenance.

+ Collaborate with cross-functional teams to support administrative functions and ensure smooth operations.

+ Assist in designing and implementing integrations between Service Now and external systems.

+ Contribute to building and maintaining bi-directional integrations using tools such as Integration Hub, MID Servers, Scripted REST APIs, and REST Messages.

+ Troubleshoot platform issues, including investigating errors and anomalies, often requiring analysis and resolution within Service Now configurations and workflows.

+ Participate in integration efforts using technologies like APIGEE and Kafka, with mentorship and guidance from senior developers.

+ Document platform configurations and integration workflows.

+ Engage in continuous learning to grow Service Now development capabilities.

** What We Look For in a Candidate*
* + 5+ years of hands-on Service Now administration experience.

+ Familiarity with Service Now development concepts and eagerness to grow into a developer role.

+ Experience or familiarity with diagnosing and resolving issues in Service Now environments, including error tracing and platform debugging.

+ Solid understanding of REST APIs, OAuth, and web technologies.

+ Expertise in JavaScript is required

+ Expertise in Service Now's scoped applications is a plus.

+

Experience with MID Server setup and configuration.

+ Strong knowledge of Service Now's data models and CMDB.

+ Experience in the Service Now CSM and FSM modules.

+ Strong problem-solving skills and attention to detail.

+ Ability to collaborate effectively across teams.

+ Ability to mentor new and aspiring Service Now Administrators

+ Ability to obtain United States Security Clearance upon hire.

** Compensation*
* This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,232 - $176,310 in these states: AL  AR  AZ  FL  GA  IA    IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY

$138,844 - $185,124 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI

$145,456 - $193,940 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical,…