Federal IT Service Desk Shift Lead

A leading technology services provider is seeking a Service Desk Shift Supervisor to oversee operations, manage ticket queues, and ensure high-quality support for users. The ideal candidate should have 4-7 years of relevant IT experience, with at least 3 years in a leadership role. Responsibilities include managing escalations, tracking performance metrics, and coaching staff. This position requires excellent communication skills and familiarity with ITIL processes.

The role is based in Pierre, South Dakota, with a competitive compensation range of $67,900 - $132,500.
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