Application Support Engineer

** Siemens Digital Industries Software - Mendix*
* Siemens Digital Industries Software is seeking a highly motivated and technically proficient  
** Application Support Engineer
** to join our Mendix team. This role is ideal for an individual who demonstrates strong problem-solving capabilities, a commitment to customer success, and the ability to thrive in a dynamic, technology-driven environment.

As part of Siemens Digital Industries Software, Mendix is at the forefront of revolutionizing enterprise application development through its industry-leading low-code platform. We empower organizations to rapidly create, integrate, and deploy robust, enterprise-grade solutions. This position offers an exciting opportunity to contribute to our growing support team, providing essential technical guidance and resolution for our cutting-edge platform and applications.

** What you'll be doing:*
* The Application Support Engineer will serve as a critical interface between our customers and the Mendix product, ensuring optimal platform utilization and customer satisfaction.

Key responsibilities include:

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** Customer Issue Resolution:
** Independently manage and resolve platform and product issues for customers, addressing challenges related to application development, deployment, and integration within the low-code environment.

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** Technical Troubleshooting and Analysis:
** Conduct in-depth investigation, reproduction, and troubleshooting of reported issues. Identify suitable solutions or root causes within the Mendix platform infrastructure, runtime, and associated software components.

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** Stakeholder Coordination:
** Effectively communicate reported issues and insights to Mendix R&D, Product Management, and Customer Success Managers, ensuring efficient multi-functional coordination and contributing to product improvement.

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** Autonomous Decision-Making:
** Operate with minimal direction, exercising independent judgment and discretion to efficiently resolve customer issues and enhance their Mendix experience.

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** Prioritization and Time Management:
** Handle workload effectively, prioritizing daily tasks based on problem severity and business impact on customer Mendix applications.

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** Expectation Management:
** Establish and maintain clear customer expectations by adhering to Service Level Agreements and prioritizing reported incidents with transparency and professionalism.

** What you'll bring:*
* We are seeking a candidate who possesses strong technical competence, excellent interpersonal skills, and a dedication to resolving complex challenges.

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* Education:

** A Bachelor of Science degree in Information Systems, Engineering, Computer Science, or an equivalent combination of education and practical experience demonstrating strong analytical and technical aptitude.

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** Communication

Skills:

** Proven communication skills, both written and verbal, with the ability to articulate complex technical information clearly and concisely to diverse audiences.

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** Problem-Solving Acumen:
** Aptitude for technology and problem-solving, coupled with robust analytical skills and a commitment to continuous learning, particularly within low-code development.

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** Organizational Capabilities:
** Highly organized, adaptable, and capable of efficiently supervising and managing multiple tasks and customer cases concurrently within a dynamic support environment.

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** Technical Proficiency/Interest:
** An understanding of and keen interest in programming languages (e.g., Java, JavaScript), integration concepts (APIs, web services), relational databases (SQL), and/or public Cloud technologies (e.g., AWS, Azure, Kubernetes).

Experience with low-code platforms is highly advantageous.

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** Customer Engagement Experience (Preferred):
** Prior experience in customer-facing technical support, consultancy roles, or other relevant customer service experience is preferred.

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** Location Flexibility:
** Ability to work from our Boston office a few times per year to foster collaboration and team cohesion.

** Why Siemens?*
* At Siemens, we are committed to fostering an environment where our employees can thrive and make a significant impact. We offer:

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** Innovative Technology:
** Contribute to a leading low-code platform that is transforming industries globally.

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** Meaningful Work:
** The opportunity to directly influence customer success and contribute to a product that delivers tangible value.

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** Professional Development:
** A culture that promotes continuous learning, professional growth, and staying abreast of technological advancements.

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** Collaborative Environment:
** A supportive, agile, and inclusive team where contributions are valued, and collaboration is integral.

** Comprehensive Benefits:
** The salary range for this position is $110,000 to $130,000 and this role is eligible to earn incentive compensation. The actual compensation offered is based on

the successful candidate's job-related skills, experience, and relevant education/training. Siemens…