Epic Research Analyst Senior

Job Description

This position is responsible for complex level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support (e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications, cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management).

Fully remote but must travel as needed for mandatory meetings, site visits and go‑lives |

Schedule:

Monday
- Friday, 8AM - 4:30PM MST.

• Prefer candidates with Epic Research Certification & experience in Research Billing, Beacon, Import/Export process, Research Workflows, Nova Notes & Troubleshooting.

The senior analyst is responsible for providing advanced technical support, configuration, integration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning).

The senior analyst may also manage small and mid‑sized projects related to these applications and their technologies and will help plan and execute projects. The senior analyst will mentor other analysts and is expected to contribute to the development of best practices and standards for application configuration, deployment, support, archival, and decommissioning.

Essential functions are performed independently under minimal supervision and direction.

• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third‑party applications including integration/implementation, support, and troubleshooting.
• Solves common and complex issues, incidents, and problems according to agreed‑upon service levels and department standards.
• Serves as PM and completes PM functions for mid‑size projects with multiple teams.
• Performs quality review of team build.
• Collaboratively works with peers, internal and external stakeholders, and vendors.
• Follows documentation and change management standards.
• Participates in development of training and knowledge‑based materials for use by peers, end‑users, and other team members.
• Oversees configuration of electronic and mechanical hardware with software products to meet functional criteria of client specifications.
• Develops and understands business reporting needs for end users.
• Participates in on‑call and command center responsibilities.
• Develops and maintains comprehensive testing plans and scripts to verify system outputs and system integrity.
• Attends and participates in team, project, and department meetings to increase awareness and information flow.
• Works with requestor to understand the problem, creates a clear and defined objective for the project, and completes the business case documentation.
• Helps stakeholder complete ROI, benefit plan KPI, leading and lagging measures, if applicable.
• Aggregates applicable resource group forecasts to roadmap new projects to be used in subcommittees/work groups, ensuring resources are available to work on priorities and align to strategies.
• Aggregates equipment/hardware/data connection forecasts and mapping of new construction/reconstruction projects, creates cost estimates and comparisons of new construction and reconstruction projects, and assists with application assessment of new construction and reconstruction projects, if applicable.
• Provides capital planning with cost of equipment, infrastructure information. Leads in procurement and coordination of DTS equipment for construction and reconstruction projects. Supplies field teams with lists and mapping of equipment and data connections for projects, if applicable.

• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word.
• Possesses in‑depth business and application knowledge and experience.
• Knowledge of system analysis and operating…