Branch Enablement Coordinator

BRANCH ENABLEMENT COORDINATOR

The Branch Enablement Coordinator ensures seamless execution of branch related technology upgrades, compliance-driven processes, business continuity planning, and operational support across the PBB Division. This role bridges vendor coordination, regulatory adherence, and system implementation while maintaining continuity in critical branch functions. This colleague plays a critical role in operational readiness activities for branch expansion, relocation, and renovation projects.

• Project Management & Implementation
• Partner with the Manager of Branch Enablement Operations to lead PBB division projects, resolve open issues, manage risks and controls, and address colleague pain points through continuous improvement initiatives.
• Lead coordination for the TCD Replacement, managing vendor relationships (Corporate Security, Premises, ARCA) and branch personnel to replace units, including scheduling, issue resolution, and stakeholder communication.
• Drive the IBS Teller & Teller Capture Migration Project, overseeing:
• o Technical Business Requirements Documentation and Training Content
• o End-to-end testing (TCR integration, CTR reporting, Conductor aggregation).
• o Data mapping for scanned item types via VSoft and Synergy integration.
• o Transition from legacy systems (Teller Insight) to IBS Teller, ensuring compliance and functionality.
• Support time-sensitive weekend validations for OS patching and Technology & Innovation (T&I) requests across Production/Non-Production environments.
• Application Ownership & Operational Support
• Functions as one of the application owners for the Teller Platform: coordination of upgrades and enhancements, creating and maintaining training content, and revising PBB desktop procedures timely and appropriately.
• Provide technical support for the Teller platform to the branches including TCR balancing, troubleshooting, new hire setup, technical error resolution, and operational guidance.
• Stakeholder Engagement & Continuous Improvement
• Collaborate with cross-functional teams (T&I, vendors, branches) to resolve production issues and optimize workflows.
• Document processes and identify opportunities for digitization/efficiency gains.

Required Qualifications*

• Bachelor's Degree or equivalent
• 7+ years in banking operations, project management, and technology implementation.
• Proficiency in Teller Insight, IBS Teller, VSoft, and Synergy (or similar platforms).
• Knowledge of SCRA, CTR, and regulatory requirements for financial operations.
• Strong communication, problem-solving, and stakeholder management abilities.
• Flexibility for onsite tasks and weekend support during critical project phases.

* Compensation*Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To…