Global IT Service Management Leader — AI‑Driven Platform
Job in
Pierre, Hughes County, South Dakota, 57501, USA
Listed on 2026-08-29
Listing for:
Pearson
Full Time
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
IT Project Manager, AI Business & Operations, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
Pearson, the world’s leading learning company, seeks a Head of IT Service Management to govern the enterprise ITSM program across OCTO, owning Service Now and Atlassian tool chains. You will drive ITIL 4 adoption, platform strategy, and AI-enabled governance at a global scale.
The role requires 15+ years in technology leadership with deep ITSM expertise, cross‑functional influence, and a track record of transforming enterprise service delivery across geographies.
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