Specialist , Clinical

Clinical Applications Specialist I

We currently have a great opportunity for a Clinical Applications Specialist I. The Clinical Applications Specialist (CAS) is part of a multidisciplinary team that supports the equipment and middleware integration process from order to go-live in the laboratory environment. This includes implementation activities, on-site instrument and middleware/workflow training, parameterization, rules development/testing, and support to realize an efficient and successful customer integration of the Sysmex solution as the primary laboratory consultant from a technical perspective.

Also supports sales objectives by providing field technical support, serves as a technical consultant to existing and new customers, executes advanced training workshops, serves as the local resource for troubleshooting and resolving performance problems as part of customer retention activities. The ideal CAS has experience and background in both the laboratory and IT environment and is strong in Hematology.

Essential duties and responsibilities include:
1. Implementing Sysmex instruments, middleware, and reagents into customer sites/laboratories; planning the implementation process. Working with customers to take ownership of the instrument. Assisting customers with meeting their regulatory and validation requirements. Providing appropriate training for the customer on newly installed instruments. Managing the integration process to meet customer expectations and timeline.
2. Performing troubleshooting on issues related to reagent, middleware or instrument performance designed to improve customer self-sufficiency: investigating problems; diagnosing probable causes; systematically eliminating alternatives; providing solutions. Recognizing and communicating product issues, complaints, and potential improvements.
3. Developing and implementing training programs (workshops and onsite training) for customers and Technical Services to maintain desired levels of customer satisfaction and referenceability.
4. Managing time, territory, and accounts effectively; using computers to document activity; taking initiative to make changes to improve how work is done, focus on process improvement; promoting customer satisfaction; supporting sales objectives and organizational directives; providing data to the organization on customer use/preferences leading to customer driven design/customer usability. Responsible for identifying and communicating critical gaps, product issues, complaints, and recommending potential improvements to the installation and implementation process.

Responsible for supporting the systems assigned to their territory and greater geography to meet business demands. Accomplishing results individually and in collaboration on teams and work groups.
5. Providing technical information to direct management/peers and other functional groups. Proactively addressing and supporting sales objectives and organizational directives.
6. This individual must possess strong interpersonal, persuasive, problem solving and communication skills. The individual must demonstrate a strong sense of urgency, can-do attitude, and strong desire to set and achieve goals.
7. Providing both pre-sale and post-sale support. Pre-sale support includes delivering technical presentations, support of Sysmex Express and instrument demos, working trade shows, and performing evaluations as 8. Responsible for managing company assets and expenses within company guidelines.
9. Other duties as assigned.

Travel percentage: requires extensive travel, up to 80%, on short notice.

The salary range for this role is $60,200 - $100,100. Within this range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The total compensation package for this position also includes a choice of health care plan (medical, vision, and dental insurance), an annual incentive bonus, paid time off, parental leave, bereavement leave and a 401(K) for all eligible employees.

Physical risk: regular exposure to risk that may require alertness, but with minimal precautions.

Physical demands: light physical effort. Routine handling of objects up to 20 pounds; prolonged (at least 50% of time) sitting, standing, keyboard or CRT work. May require periods of moderate discomfort due to noise, dust, lighting and/or other conditions.

• Bachelor's degree and 3-5 years experience OR an Associate's degree and Medical Technologist degree/Medical Laboratory Technician with 10+ years of relevant hematology industry experience, which may include experience in the Armed Forces.
• Active ASCP or CLS certification required.
• Supervisory experience highly desirable.
• Experience with LIS, HIS or WAM preferred.
• Working knowledge and solid CLIA/COLA experience necessary.
• Strong Hematology experience preferred.
• Strong written and oral communications skills required.
• Highly visible position to the external…