Grocery Store Manager

Store Manager Summary

The Store Manager is accountable for the overall operations and profitability of a specific location. The position is full-time and reports directly to the Director of Operations.

• Customer Service
  :
  Accountable for providing excellent customer service and managing customer relationships.
• Specific Location Operations
  :
  Accountable for the planning, coordinating, and monitoring of all location activities.
• Management of the Location Workforce
  :
  Accountable for building and supervising team members at a specific location.

Specific Location Operations

• Oversee all location activities.
• Drive and maintain location profitability.
• Ensure pricing accuracy.
• Partner with merchandising, operations, and pricing managers to integrate changes and drive sales while maintaining gross profit targets.
• Oversee inventory management through cross‑merchandising, proper product placement, and pricing.
• Monitor and keep expenses in line.
• Ensure loss prevention through theft monitoring and deterrence.
• Maintain a positive location appearance through cleanliness tactics.
• Create and ensure a safe and injury‑free environment for customers and team members.

Management of the Location Workforce

• Determine and effectively maintain the location team needs.
• Oversee recruitment, hiring, development, evaluation, promotion, and termination of team members in accordance with Human Resources policies.
• Schedule the workforce according to sales per man hour (SPMH) or labor percentage targets.
• Provide training.
• Drive workforce productivity.

• Customer oriented.
• Maintains a positive attitude.
• Passionate about the company and its offerings.
• Strong work ethic.
• Self‑starter and motivated worker.
• Results driven.
• Creative and thinks outside the box.
• Accepts failure but willing to learn and adjust.
• Provides honest and respectful feedback and offers solutions to fix problems.
• Experience in grocery, convenience, or other retail stores.

• Be the best in customer service.
• Always do the right thing.
• Be adaptable.
• Growth oriented.

• Health, dental, vision, and life insurance.
• AFLAC.
• 401k retirement plan.
• PTO.
• Holiday and birthday pay.
• Mother’s and father’s day holiday pay.
• Promotions.
• SAME DAY pay advance.
• Scholarship program.
• RF’s food and fuel rewards.
• Incentive pay.