GM Coach; Non-Complex - WM, Management

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates touring stores and providing feedback. Tourto Teach communicating and collaborating with all levels of associates regarding store operations utilizing technology, business initiatives, merchandising and company direction. Introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.

Managing and supporting customer service initiatives, such as community outreach programs, ensuring customer needs, complaints and issues are successfully resolved. Developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit Loss) statements, managing and assisting in budgeting, forecasting and controlling expenses in the designated business area to confirm they are indexed to sales monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow and operational processes. Developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, and promoting a belonging mindset in the workplace. Recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. Identifies and communicates goals and objectives, building accountability for and measuring progress in achieving results.

Ensures compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices. Builds high‑performing teams, embraces differences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, and creates opportunities for all associates to thrive.

Act with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, and supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us.

Serve Our Customers and Members:
Delivers results while putting the customer first, considers and adapts to how, where and when customers shop and applies the EDLP and EDLC business models. Makes decisions based on data insights and analysis, balances short and long‑term priorities, and considers our customers, associates, shareholders, suppliers, business partners and communities when making plans.

Strive for Excellence:
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, encourages learning from mistakes, drives continuous improvements and supports others through change.

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
• For facilities that sell firearms, successful completion of a firearms‑specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition and have state‑specific requirements, current state‑issued Certificate of Eligibility may be required.
• Required to attend and successfully complete all job‑required trainings and assessments (e.g., Academy trainings, Open Door trainings,…